Difference between revisions of "ATC/Current/AdminGuide/Segments"
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# Click '''Create Segment'''. | # Click '''Create Segment'''. | ||
# Use a descriptive name. | # Use a descriptive name. | ||
− | # Define at least one {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=VisitorAttsJourney|display text= | + | # Define at least one {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=VisitorAttsJourney|display text=segment condition}}.<br /> |
# Specify the color. | # Specify the color. | ||
# To make the segment active, leave the Active setting set to '''On'''. | # To make the segment active, leave the Active setting set to '''On'''. |
Revision as of 11:59, May 28, 2019
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Segments identify and classify visitors based on their shared behavior and characteristics.
Prerequisites
Configure the following permissions in PureCloud:
- Journey > Segment >Add , Delete, Edit, View permissions
About segments
Segments identify and classify visitors based on their shared behavior and characteristics.
View your segments
- Click Admin.
- Under Altocloud, click Segments.
Tip
Search for a segment by its name or description. Search is case-insensitive.Create a segment
- Click Admin.
- Under Altocloud, click Segments.
- Click Create Segment.
- Use a descriptive name.
- Define at least one segment condition.
- Specify the color.
- To make the segment active, leave the Active setting set to On.
- Click Save and close.
Important
You can specify as many visitor attributes and visitor journey conditions as you want. You must specify at least one.Deactivate a segment
Deactivate a segment when you no longer need it.
- Click Admin.
- Under Altocloud, click Segments.
- Click the name of the segment you want to deactivate.
- Click the Active toggle so it is gray.
- Click Submit.
Important
Do not delete segments.Comments or questions about this documentation? Contact us for support!