Difference between revisions of "ATC/Current/AdminGuide/Customer journey map"
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{{Article | {{Article | ||
|Standalone=No | |Standalone=No | ||
− | |DisplayName= | + | |DisplayName=Visit journey map |
|Platform=PureEngage, PureConnect, PureCloud | |Platform=PureEngage, PureConnect, PureCloud | ||
− | |TocName= | + | |TocName=Visit journey map |
|ComingSoon=No | |ComingSoon=No | ||
− | |Context=The | + | |Context=The visit journey map shows a visitor's path through your website. |
|Prereq='''Prerequisites''' | |Prereq='''Prerequisites''' | ||
<br />[https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in PureCloud:] | <br />[https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in PureCloud:] |
Revision as of 14:30, May 29, 2019
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
The visit journey map shows a visitor's path through your website.
Prerequisites
Configure the following permissions in PureCloud:
- Journey > Customer > View permission (to see information about existing customers)
- Journey > Event > View permission (to see events on the customer journey map)
- Journey > Visit > View permission (to see live tracking information about visitors who are currently on your website)
View a customer's journey
The customer journey map indicates:
- Which pages a customer saw and the sequence in which the customer saw them
- What types of engagement the customer had with an agent or with Genesys Predictive Engagement while on a page
- When the customer matched segments
See point-in-time details
Hover over an icon to see more information about what the customer did.
About icon colors
Green indicates a positive event. For example, a customer adds a product to a cart.
Blue indicates a neutral event. For example, a customer searches a page.
Red indicates a negative event. For example, a customer abandons a form.The following sections provide more details about the icon meanings.
Chat activity icons
Content offer activity icons
Purchase-related activity icons
Form-related icons
Journey shaping icons
Miscellaenous icons
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