Difference between revisions of "ATC/Current/AdminGuide/Unknown users"
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{{Article | {{Article | ||
|Standalone=No | |Standalone=No | ||
| − | |DisplayName=Unknown | + | |DisplayName=Unknown visitors (admin view) |
| − | |TocName=Unknown | + | |TocName=Unknown visitors |
| − | |Context=In Live Now, learn how to recognize when {{MINTYDOCSPRODUCT}} does not | + | |Context=In Live Now, learn how to recognize when {{MINTYDOCSPRODUCT}} does not recognize a visitor. |
| + | |Dimension=JourneyData | ||
|ComingSoon=No | |ComingSoon=No | ||
| − | |Platform=GenesysEngage- | + | |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud |
|Prereq='''Prerequisites''' | |Prereq='''Prerequisites''' | ||
| − | *[https://help.mypurecloud.com/articles/ | + | *[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud CX:] |
**'''Journey '''>''' Customer''' > '''View''' (to see information about existing customers) | **'''Journey '''>''' Customer''' > '''View''' (to see information about existing customers) | ||
**'''Journey '''>''' Event '''>''' View''' (to see events on the customer journey map) | **'''Journey '''>''' Event '''>''' View''' (to see events on the customer journey map) | ||
**'''Journey '''>''' Visit''' > ''' View '''(to see live tracking information about visitors who are currently on your website) | **'''Journey '''>''' Visit''' > ''' View '''(to see live tracking information about visitors who are currently on your website) | ||
|Section={{Section | |Section={{Section | ||
| − | |sectionHeading=Unknown | + | |sectionHeading=Unknown visitors |
|anchor=UnknownUsers | |anchor=UnknownUsers | ||
|alignment=Horizontal | |alignment=Horizontal | ||
|Media=Image | |Media=Image | ||
|image=UnknownVisitor.png | |image=UnknownVisitor.png | ||
| − | |structuredtext=If {{MINTYDOCSPRODUCT}} cannot identify a | + | |structuredtext=If {{MINTYDOCSPRODUCT}} cannot identify a visitor, {{MINTYDOCSPRODUCT}} displays '''Unknown''' in the customer summary fields. If {{MINTYDOCSPRODUCT}} identifies the visitor later, the visitor's actual information appears. |
| − | + | ||
| − | + | When a logged in user logs out and continues to use the website, Predictive Engagement considers the user as a new user and creates a new journey map for all actions of the unauthenticated user actions. | |
|Status=No | |Status=No | ||
}} | }} | ||
}} | }} | ||
Latest revision as of 12:39, April 26, 2022
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
In Live Now, learn how to recognize when Genesys Predictive Engagement does not recognize a visitor.
Prerequisites
- Configure the following permissions in Genesys Cloud CX:
- Journey > Customer > View (to see information about existing customers)
- Journey > Event > View (to see events on the customer journey map)
- Journey > Visit > View (to see live tracking information about visitors who are currently on your website)
Unknown visitors
If Genesys Predictive Engagement cannot identify a visitor, Genesys Predictive Engagement displays Unknown in the customer summary fields. If Genesys Predictive Engagement identifies the visitor later, the visitor's actual information appears.
When a logged in user logs out and continues to use the website, Predictive Engagement considers the user as a new user and creates a new journey map for all actions of the unauthenticated user actions.Comments or questions about this documentation? Contact us for support!