Difference between revisions of "PEC-AS/Current/ManageCC/VQs"
From Genesys Documentation
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| − | |Context=Virtual | + | |Context=A Virtual Queue is a virtual device, created and maintained by the switch, with activity identical to an ACD Queue. |
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|structuredtext=To create a virtual queue in Platform Administration: | |structuredtext=To create a virtual queue in Platform Administration: | ||
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#Repeat the Virtual Queue name in the '''Alias''' field. | #Repeat the Virtual Queue name in the '''Alias''' field. | ||
#Click '''Save'''. | #Click '''Save'''. | ||
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Latest revision as of 16:58, August 26, 2021
This topic is part of the manual Manage your Contact Center in Agent Setup for version Current of Agent Setup.
A Virtual Queue is a virtual device, created and maintained by the switch, with activity identical to an ACD Queue.
Related documentation:
To create a virtual queue in Platform Administration:
- In the top menu, select Configuration to access the Configuration Manager page. While hovering over the Switching area, select DNs.
- Navigate to Switches > Target Switch > DNs > Company Folder > Virtual Queues.
- Click New (+).
- Enter a Virtual Queue name in the Number field.
- Select Virtual Queue in the Type field.
- Repeat the Virtual Queue name in the Alias field.
- Click Save.
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