Difference between revisions of "ATC/Current/AdminGuide/Best practices"

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|structuredtext={{MINTYDOCSPRODUCT}} tracks activity on your website at a detailed level. To trigger a specific action map, the visitor's behavior must match exactly to the segments defined for the action map.  
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|structuredtext={{MINTYDOCSPRODUCT}} tracks activity on your website at a very detailed level. In order to trigger a specific action map, the customer's behavior must exactly match how you define the segments for the action map. Keep the following points in mind:
 
  
 
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* Create segment-based conditions with a specific action map in mind: group them logically and define them in the correct sequence.  
 
* Create segment-based conditions with a specific action map in mind: group them logically and define them in the correct sequence.  
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* In order to define a segment, you must specify at least one condition.
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* To define a segment, you must specify at least one condition.
 
* You can use a combination of segment-based conditions and outcome-based conditions.
 
* You can use a combination of segment-based conditions and outcome-based conditions.
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* The more conditions you define, the fewer number of users will be matched to the segment.
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* The more conditions you define, the fewer number of visitors match the segment.
 
* Conditions are not shared across segments and outcomes.
 
* Conditions are not shared across segments and outcomes.
 
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Latest revision as of 18:33, May 18, 2021

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Learn about best practices for improving how you create outcomes.

Best practices

Genesys Predictive Engagement tracks activity on your website at a detailed level. To trigger a specific action map, the visitor's behavior must match exactly to the segments defined for the action map.

Important
  • Create segment-based conditions with a specific action map in mind: group them logically and define them in the correct sequence.
  • To define a segment, you must specify at least one condition.
  • You can use a combination of segment-based conditions and outcome-based conditions.
  • The more conditions you define, the fewer number of visitors match the segment.
  • Conditions are not shared across segments and outcomes.
Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Best_practices (2025-06-19 10:37:36)"
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