Difference between revisions of "ATC/Current/AdminGuide/Get Started PureEngage Cloud"

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|DisplayName=Get started with {{MINTYDOCSPRODUCT}} for PureEngage Cloud
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|DisplayName=Get started with {{MINTYDOCSPRODUCT}} for Genesys Multicloud CX
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|TocName=Genesys Multicloud CX
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|structuredtext=#[https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACprepare Prepare your tenant.]
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|structuredtext=# [https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACprepare Prepare your tenant.]
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#[https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACconfigure Configure permissions and routing logic.]
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# [https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACconfigure Configure permissions and routing logic.]
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#[https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#AClogin Log in to Predictive Engagement.]
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# [https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#AClogin Log in to Altocloud.]
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#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_segments|display text=Create segments}}
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# {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#CreateSegment|display text=Create segments.}}
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#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_outcomes|display text=Create outcomes.}}
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# {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#CreateOutcome|display text=Create outcomes.}}
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#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Live_Now|display text=Monitor web activity with LiveNow.}}
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# [https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACweb Configure your web pages.]
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#[https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACweb Configure your web pages.]
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# {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Live_Now|display text=Monitor customer activity with LiveNow.}}
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#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_actions|display text=Create actions.}}
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# {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps#Create|display text=Create action maps.}}
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#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=Create action maps.}}
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# [https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACchat Receive chats in Agent Desktop.]
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#[https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACchat Receive chats in Agent Desktop.]
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For more information, see [https://docs.genesys.com/Documentation/PSAAS/draft/Administrator/Altocloud Altocloud.]
 
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Latest revision as of 20:29, November 9, 2021

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Contents

Genesys Multicloud CX-based customers should complete these initial tasks in order to use Genesys Predictive Engagement.

Overview

  1. Prepare your tenant.
  2. Configure permissions and routing logic.
  3. Log in to Predictive Engagement.
  4. Create segments
  5. Create outcomes.
  6. Monitor web activity with LiveNow.
  7. Configure your web pages.
  8. Create actions.
  9. Create action maps.
  10. Receive chats in Agent Desktop.
Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_PureEngage_Cloud (2025-08-24 17:10:23)"
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