ATC/Current/AdminGuide/Apply

Learn how to specify the webpages where an action map triggers.

Prerequisites

• Configure the following permissions in Genesys Cloud CX:
  • Journey > Action Map > Add, Delete, Edit, and View (to create action maps)
  • Journey > Action Target > View (to select a team to handle interactions from the action map)
• Create segments.
• Create outcomes.

Apply an action map to webpages

When you create an action map that uses a web action, you can define an expression that determines on which webpages the action map should or should not trigger. The expression includes one or more operators, a corresponding operand, and one or more conditions. After you define the expression, verify that the expression is valid.

About conditions

You can add as many conditions as you need. For OR conditions, the action map triggers when either condition is true. For AND conditions, the action map triggers when both conditions are true.

As you define conditions, Genesys Predictive Engagement checks for syntax errors, including a valid protocol, spaces and extra special characters. If there are syntax errors, Genesys Predictive Engagement displays an error message. For more information, see the notes for the operator that you are using.

Important

If the action map isn't working as expected, check your URL conditions.

Tip

To remove a condition, rest your mouse on it and then click the x that appears.

Verify that the expression is valid

After you define an expression, ensure that the expression is valid for all the webpages that you specified. Expressions are not case-sensitive.

Important

If you see, "No" when you check a webpage, it means that the URL doesn't match the specified conditions. Check your expression:

• If you are using the equals, or not equals operators, ensure that you specified a full URL.
• If you are using the equals, not equals, or starts with operators, ensure that you specified the protocol.

Operators for URL conditions

Tip

 

• Separate a list of values with commas
• Available operators depend on the object type that you are configuring.

Operator	Action map triggers when the page URL...	Comments
contains all	contains all the characters that you specify
contains any	contains one or more characters that you specify
does not contain all	does not contain all the characters that you specify
does not contain any	does not contain any of the characters that you specify
equals	matches the full URL that you specify exactly, including case	Specify the full URL, including the protocol; either "http:" or "https:". If you define an equals condition, you cannot define an AND condition. Correct: equals http://abc.com OR http://def.com OR https://xyz.com Incorrect: equals abc.com OR def.com equals abc.com AND equals xyz.com
not equals	does not match the full URL exactly as you specify, including case	Specify the full URL, including the protocol; either "http:" or "https:". If you define a not equals condition, you cannot define an AND condition. Correct: not equals http://abc.com OR http://def.com OR https://xyz.com<br /> Incorrect: equals abc.com OR def.com equals abc.com AND equals xyz.com
like	matches some of the characters that you specify	This operator is useful when you want to target a unique query string parameter (a keyword) that appears in multiple URLs. You can define conditions containing multiple like and not like operators. Correct: like insurance AND like auto OR home OR health
not like	does not match any of the characters that you specify
starts with	matches the characters that you specify, starting from the beginning of the string, up to and including the last character in the string	Use this operator when your URLs are generally unvarying but can include query string parameters at the end that you want to exclude. Specify the protocol; either "http:" or "https:". You can have one starts with or one ends with operator per condition. Correct: starts with http://abc.com OR http://xyz.com AND Like keyword1 or keyword2 Incorrect: starts with abc.com OR xyz.com AND starts with abc.com OR xyz.com
ends with	matches the characters that you specify, starting from the end of the string, up to and including the first character in the string	Use this operator when you want to match a specific query string parameter at the end of the URL. For example, you can match shopping cart pages with URLs that end with "/thankyou.html". You can have one ends with operator per condition.