Difference between revisions of "ATC/Current/AdminGuide/Customer details"
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Revision as of 18:46, April 16, 2019
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
See details about a customer and their visit history.
About the customer
View details such as the customer's name and status.
Visit details
Genesys Predictive Engagement automatically shows information for the current visit. To see a different visit, click it in the list. Genesys Predictive Engagement displays the customer journey map, segments assigned, and outcome scores specifically for the visit you select.
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