Difference between revisions of "ATC/Current/AdminGuide/Outcome scores"
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Revision as of 18:46, April 16, 2019
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
Outcome scores show how a customer is progressing towards one of your business goals.
View outcome scores
A solid green bar indicates that the customer achieved the outcome.
A bar with green and red indicates that the customer has not yet achieved the outcome. The amount of green indicates approximately how close the customer is to achieving the goal.
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