Difference between revisions of "ATC/Current/AdminGuide/Customer journey map"
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Revision as of 15:15, April 10, 2019
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
The customer journey map shows a visitor's path through your website.
View a customer's journey
The customer journey map indicates:
- Which pages a customer saw and the sequence in which the customer saw them
- What types of engagement the customer had with an agent or with Genesys Predictive Engagement while on a page
- When the customer matched segments
See point-in-time details
Hover over an icon to see more information about what the customer did.
About icon colors
Green indicates a positive event. For example, a customer adds a product to a cart.
Blue indicates a neutral event. For example, a customer searches a page.
Red indicates a negative event. For example, a customer abandons a form.The following sections provide more details about the icon meanings.
Chat activity icons
Content offer activity icons
Purchase-related activity icons
Form-related icons
Journey shaping icons
Site activity icons
Miscellaenous icons
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