Difference between revisions of "ATC/Current/AdminGuide/Segments assigned"
From Genesys Documentation
DannaShirley (talk | contribs) (Published) |
DannaShirley (talk | contribs) (Published) |
||
| Line 15: | Line 15: | ||
Segments appear in the order in which {{MINTYDOCSPRODUCT}} assigns them to the customer. | Segments appear in the order in which {{MINTYDOCSPRODUCT}} assigns them to the customer. | ||
| − | For more information on defining segments, see{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Segments|display text=Segments}}. | + | For more information on defining segments, see {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Segments|display text=Segments}}. |
|fullwidth=No | |fullwidth=No | ||
|Status=No | |Status=No | ||
}} | }} | ||
}} | }} | ||
Revision as of 00:08, April 10, 2019
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
Segments identify groups of customers with shared characteristics or behaviors.
View assigned segments
A segment represents a group of customers that have something in common. For example, a segment might include all customers who use the same browser or are from the same geographic region.
Segments appear in the order in which Genesys Predictive Engagement assigns them to the customer.
For more information on defining segments, see Segments.Comments or questions about this documentation? Contact us for support!