Difference between revisions of "PEC-AS/Current/ManageCC/Create agent states"

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|Standalone=No
 
|Standalone=No
 
|DisplayName=Create and manage custom agent states
 
|DisplayName=Create and manage custom agent states
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|Application=Agent Setup
 
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|Role=Administrator
 
 
|TocName=Create custom agent states
 
|TocName=Create custom agent states
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|Platform=PureEngage
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|Context=Custom agent states enable you to tailor agent states to fit your business needs.
 
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|ComingSoon=No
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|Context=Custom agent states enable you to tailor agent states to fit your business needs.
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|Platform=GenesysEngage-cloud
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|Role=Administrator
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|Application=Agent Setup
 
|Section={{Section
 
|Section={{Section
 
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|image=ASCustomAgentStates2.png
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|structuredtext=On the '''Custom Agent States''' tab, you can add custom agent states that an agent can select for After Call Work and Not Ready reasons.
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|structuredtext=On the '''Custom Agent States''' tab, you can add custom agent states that an agent can select for After Call Work and Not Ready reasons. {{NoteFormat|Custom Agent States only displays existing '''Not Ready''' codes created under the {{Link-SomewhereInThisVersion|manual=ManageCC|topic=CC_options_overview|display text=Contact Center Settings}}.}}
  
 
You can organize custom agent states into folders. When you select the '''Folder''' option, a drop-down list box is displayed where you can select a folder or click the add folder icon [[File:Umgr icon addFolder.png|link=]] to create a new folder.  
 
You can organize custom agent states into folders. When you select the '''Folder''' option, a drop-down list box is displayed where you can select a folder or click the add folder icon [[File:Umgr icon addFolder.png|link=]] to create a new folder.  

Latest revision as of 19:36, March 24, 2021

This topic is part of the manual Manage your Contact Center in Agent Setup for version Current of Agent Setup.


Custom agent states enable you to tailor agent states to fit your business needs.

On the Custom Agent States tab, you can add custom agent states that an agent can select for After Call Work and Not Ready reasons.
Important
Custom Agent States only displays existing Not Ready codes created under the Contact Center Settings.

You can organize custom agent states into folders. When you select the Folder option, a drop-down list box is displayed where you can select a folder or click the add folder icon Umgr icon addFolder.png to create a new folder.

Once you have selected the folder, enter an appropriate Display Name (example: Lunch Break) and a relevant Code that is unique.
Retrieved from "https://all.docs.genesys.com/PEC-AS/Current/ManageCC/Create_agent_states (2025-07-24 02:26:01)"
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