Difference between revisions of "ATC/Current/AdminGuide/Segments"
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|DisplayName=Segments | |DisplayName=Segments | ||
|Platform=PureEngage, PureConnect, PureCloud | |Platform=PureEngage, PureConnect, PureCloud | ||
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|Context=Segments identify and classify visitors based on their behavior and characteristics. | |Context=Segments identify and classify visitors based on their behavior and characteristics. | ||
|Section={{Section | |Section={{Section | ||
|sectionHeading=About segments | |sectionHeading=About segments | ||
|Type=Structured | |Type=Structured | ||
| + | |alignment=Vertical | ||
|gif=No | |gif=No | ||
| − | | | + | |structuredtext=In {{MINTYDOCSPRODUCT}} a {{GlossaryTooltip|term=segment}} represents a group of customers who share some characteristic or who all behave the same way on your website. |
| − | | | ||
|fullwidth=No | |fullwidth=No | ||
}}{{Section | }}{{Section | ||
|sectionHeading=View your segments | |sectionHeading=View your segments | ||
|Type=Structured | |Type=Structured | ||
| − | |||
|anchor=ViewSegments | |anchor=ViewSegments | ||
|alignment=Horizontal | |alignment=Horizontal | ||
|image=SegmentView0131.png | |image=SegmentView0131.png | ||
| + | |gif=No | ||
|structuredtext=# Click '''Journey''' > '''Segments'''. | |structuredtext=# Click '''Journey''' > '''Segments'''. | ||
|fullwidth=No | |fullwidth=No | ||
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|sectionHeading=Create a segment | |sectionHeading=Create a segment | ||
|Type=Structured | |Type=Structured | ||
| − | |||
|anchor=CreateSegment | |anchor=CreateSegment | ||
|alignment=Horizontal | |alignment=Horizontal | ||
|image=SegmentCreate0131.png | |image=SegmentCreate0131.png | ||
| + | |gif=No | ||
|structuredtext=# Click '''Journey''' > '''Segments'''. | |structuredtext=# Click '''Journey''' > '''Segments'''. | ||
# Click '''Create Segment'''. | # Click '''Create Segment'''. | ||
# Use a descriptive name. | # Use a descriptive name. | ||
| − | # Define at least one {{#mintydocs_link:manual=AdminGuide|topic=VisitorAttsJourney|link text=visitor | + | # Define at least one {{#mintydocs_link:manual=AdminGuide|topic=VisitorAttsJourney|link text=visitor or journey attribute}}. |
# Specify the color. | # Specify the color. | ||
# To make the segment active, leave the Active setting green. | # To make the segment active, leave the Active setting green. | ||
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|sectionHeading=Deactivate a segment | |sectionHeading=Deactivate a segment | ||
|Type=Structured | |Type=Structured | ||
| − | |||
|alignment=Horizontal | |alignment=Horizontal | ||
|image=SegmentDeactivate0131.png | |image=SegmentDeactivate0131.png | ||
| + | |gif=No | ||
|structuredtext=Deactivate a segment when you no longer need it. | |structuredtext=Deactivate a segment when you no longer need it. | ||
# Click '''Journey''' > '''Segments'''. | # Click '''Journey''' > '''Segments'''. | ||
Revision as of 10:38, March 22, 2019
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Segments identify and classify visitors based on their behavior and characteristics.
About segments
In Genesys Predictive Engagement aNo results represents a group of customers who share some characteristic or who all behave the same way on your website.
View your segments
- Click Journey > Segments.
Create a segment
- Click Journey > Segments.
- Click Create Segment.
- Use a descriptive name.
- Define at least one visitor or journey attribute.
- Specify the color.
- To make the segment active, leave the Active setting green.
- Click Save and close.
Important
You can specify as many visitor attributes and visitor journey conditions as you want. You must specify at least one.Deactivate a segment
Deactivate a segment when you no longer need it.
- Click Journey > Segments.
- Click the name of the segment you want to deactivate.
- Click the Active toggle so it is gray.
- Click Submit.
Important
Do not delete segments.Comments or questions about this documentation? Contact us for support!