Difference between revisions of "ATC/Current/AdminGuide/Get Started PureEngage Cloud"

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Revision as of 16:56, December 17, 2020

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Contents

Genesys Engage cloud-based customers should complete these initial tasks in order to use Genesys Predictive Engagement.

Overview

  1. Prepare your tenant.
  2. Configure permissions and routing logic.
  3. Log in to Predictive Engagement.
  4. Create segments
  5. Create outcomes.
  6. Monitor web activity with LiveNow.
  7. Configure your web pages.
  8. Create actions.
  9. Create action maps.
  10. Receive chats in Agent Desktop.
Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_PureEngage_Cloud (2025-08-24 05:44:58)"
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