Difference between revisions of "ATC/Current/AdminGuide/Customer details"
From Genesys Documentation
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|Context=In Live Now, learn how to see details about a user and their previous engagements with your company. | |Context=In Live Now, learn how to see details about a user and their previous engagements with your company. | ||
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|Prereq='''Prerequisites''' | |Prereq='''Prerequisites''' | ||
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|sectionHeading=Customer summary | |sectionHeading=Customer summary | ||
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|image=CustomerDetails.png | |image=CustomerDetails.png | ||
| − | |structuredtext=Customer summary details include the customer's current status and the total number of times they | + | |structuredtext=Customer summary details include the customer's current status and the total number of times that they viewed any of your tracked web pages during the current {{GlossaryTooltip|term=session}}. You can also see: |
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_details#DifferentVisit|display text=A different visit}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_details#DifferentVisit|display text=A different visit}} | ||
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information|display text=Additional information}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information|display text=Additional information}} | ||
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Unknown_users|display text=Unknown users}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Unknown_users|display text=Unknown users}} | ||
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| − | |structuredtext={{MINTYDOCSPRODUCT}} tracks | + | |structuredtext={{MINTYDOCSPRODUCT}} tracks visitor activity by <span>{{GlossaryTooltip|term=session}}</span>. When you view a customer's summary, you see information for the current session. To see a different session, click it in the list. {{MINTYDOCSPRODUCT}} displays the {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Customer_journey_map|display text=customer journey map}}, {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Segments_assigned|display text=segments assigned}}, and {{Link-SomewhereInThisManual|topic=Outcome_scores|display text=outcome scores}} specifically for the session that you select. |
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Revision as of 15:39, December 17, 2020
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
In Live Now, learn how to see details about a user and their previous engagements with your company.
Prerequisites
- Configure the following permissions in Genesys Cloud:
- Journey > Customer > View (to see information about existing customers)
- Journey > Event > View (to see events on the customer journey map)
- Journey > Visit > View (to see live tracking information about visitors who are currently on your website)
Customer summary
Customer summary details include the customer's current status and the total number of times that they viewed any of your tracked web pages during the currentNo results. You can also see:
View a different session
Genesys Predictive Engagement tracks visitor activity by No results. When you view a customer's summary, you see information for the current session. To see a different session, click it in the list. Genesys Predictive Engagement displays the customer journey map, segments assigned, and outcome scores specifically for the session that you select.
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