Difference between revisions of "ATC/Current/AdminGuide/Outcomes"

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|Context=Define business goals that you want to track and predict.
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|Context=Learn how to search for, create, edit, duplicate, and delete outcomes.
 
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* Provide a descriptive name
 
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* Define conditions for ''at least one'' of the following attributes:
 
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You must specify as least one condition.|1}}
 
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*For more information about the number of outcomes that you can create for your organization, see {{Link-Standalone|topic=ATC/Limits}}.
 
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|structuredtext=To simplify the process of creating an outcome, you can duplicate an existing outcome. Search for the outcome to duplicate and then click the '''Duplicate''' menu option. The duplicate outcome displays in edit mode. Specify a new name for the duplicate outcome and then modify the remaining information as appropriate.{{NoteFormat|{{MINTYDOCSPRODUCT}} scores the new outcome independently from the original outcome based on visit data gathered after you save and activate the new outcome.  
 
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If you edit any of the conditions for the outcome, click the '''checkmark''' for each changed condition before you save the outcome. |}}
 
 
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|structuredtext=Outcomes are active by default.  When an outcome is active, it is ready to use on your web site. To deactivate an outcome temporarily, slide the toggle to '''No'''.
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|structuredtext=To simplify the process of creating an outcome, you can duplicate an existing outcome. Search for the outcome to duplicate and then click the '''Duplicate''' menu option. The duplicate outcome displays in edit mode. Specify a new name for the duplicate outcome and then modify the remaining information as appropriate.{{NoteFormat|{{MINTYDOCSPRODUCT}} scores the new outcome independently from the original outcome based on visit data gathered after you save and activate the new outcome.  
  
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{{NoteFormat|To remove a segment permanently, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#Delete|display text=delete it}} instead.|2}}
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If you edit any of the conditions for the outcome, click the '''checkmark''' for each changed condition before you save the outcome. |}}
 
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Revision as of 19:30, November 20, 2020

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Learn how to search for, create, edit, duplicate, and delete outcomes.

Prerequisites

Search for outcomes

Type one or more characters (not case-sensitive) for which to search. As you type, only the outcomes that match your criteria appear in the list.

A column heading with an arrow indicates that you can click the arrow to sort the list by that entity. An upward-pointing arrow indicates that the list is in ascending order and a downward-pointing arrow indicates that the list is in descending order.

Create an outcome

To create an outcome, click Create outcome and then follow the instructions in Create outcomes.

Edit an outcome

To modify an outcome, search for it and then click the Edit menu option. The outcome displays in edit mode. Modify the information as appropriate.

Duplicate an outcome

To simplify the process of creating an outcome, you can duplicate an existing outcome. Search for the outcome to duplicate and then click the Duplicate menu option. The duplicate outcome displays in edit mode. Specify a new name for the duplicate outcome and then modify the remaining information as appropriate.
Important
Genesys Predictive Engagement scores the new outcome independently from the original outcome based on visit data gathered after you save and activate the new outcome. If you edit any of the conditions for the outcome, click the checkmark for each changed condition before you save the outcome.

Delete an outcome

To delete an outcome permanently, search for the outcome, click the Delete menu option, and then confirm.
Tip
To suspend the outcome from use temporarily, deactivate it instead.

Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Outcomes (2025-06-19 02:26:00)"
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