Difference between revisions of "ATC/Current/AdminGuide/Additional information"
From Genesys Documentation
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*[https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in PureCloud:] | *[https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in PureCloud:] | ||
| − | **'''Journey '''>''' Customer''' > '''View''' | + | **'''Journey '''>''' Customer''' > '''View''' (to see information about existing customers) |
| − | **'''Journey '''>''' Event '''>''' View''' | + | **'''Journey '''>''' Event '''>''' View''' (to see events on the customer journey map) |
| − | **'''Journey '''>''' Visit''' > ''' View ''' | + | **'''Journey '''>''' Visit''' > ''' View '''(to see live tracking information about visitors who are currently on your website) |
|Section={{Section | |Section={{Section | ||
|sectionHeading=View additional information | |sectionHeading=View additional information | ||
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#Devices|display text=Device}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#Devices|display text=Device}} | ||
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#OS|display text=Operating system}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#OS|display text=Operating system}} | ||
| + | |structuredtextwide= | ||
| + | |FAQHeading= | ||
|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
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|Media=Image | |Media=Image | ||
|image=Browsers.png | |image=Browsers.png | ||
| + | |structuredtext= | ||
| + | |structuredtextwide= | ||
| + | |FAQHeading= | ||
|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
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|Media=Image | |Media=Image | ||
|image=Devices.png | |image=Devices.png | ||
| + | |structuredtext= | ||
| + | |structuredtextwide= | ||
| + | |FAQHeading= | ||
|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
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|Media=Image | |Media=Image | ||
|image=OperatingSystems.png | |image=OperatingSystems.png | ||
| + | |structuredtext= | ||
| + | |structuredtextwide= | ||
| + | |FAQHeading= | ||
|Status=No | |Status=No | ||
}} | }} | ||
}} | }} | ||
Revision as of 11:12, June 23, 2020
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
In Live Now, learn how to view details about a customer's geographic location and the technology they use.
Prerequisites
- Configure the following permissions in PureCloud:
- Journey > Customer > View (to see information about existing customers)
- Journey > Event > View (to see events on the customer journey map)
- Journey > Visit > View (to see live tracking information about visitors who are currently on your website)
View additional information
View additional information, including the customer's:
Browsers
Devices
Operating system
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