Difference between revisions of "ATC/Current/AdminGuide/Segments"
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{{Article | {{Article | ||
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|DisplayName=Segments | |DisplayName=Segments | ||
|Platform=PureEngage, PureConnect, PureCloud | |Platform=PureEngage, PureConnect, PureCloud | ||
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|sectionHeading=About segments | |sectionHeading=About segments | ||
|Type=Unstructured | |Type=Unstructured | ||
− | |freetext=Segments let you identify visitors who have shared characteristics or who behave the same way on your website | + | |freetext=Segments let you identify visitors who have shared characteristics or who behave the same way on your website. |
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|sectionHeading=View your segments | |sectionHeading=View your segments | ||
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# Click '''Create Segment'''. | # Click '''Create Segment'''. | ||
# Use a descriptive name. | # Use a descriptive name. | ||
− | # Define at least one | + | # Define at least one {{#mintydocs_link:manual=AdminGuide|topic=VisitorAttsJourney|link text=visitor attribute or visitor journey}}. |
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# Specify the color. | # Specify the color. | ||
# Click '''Save and close'''. | # Click '''Save and close'''. | ||
{{NoteFormat|You can specify as many visitor attributes and visitor journey conditions as you want. You must specify at least one.|1}} | {{NoteFormat|You can specify as many visitor attributes and visitor journey conditions as you want. You must specify at least one.|1}} | ||
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Revision as of 15:38, November 16, 2018
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Segments identify and classify visitors based on their behavior and characteristics.
About segments
View your segments
- Click Journey > Segments.
Create a segment
- Click Journey > Segments.
- Click Create Segment.
- Use a descriptive name.
- Define at least one visitor attribute or visitor journey.
- Specify the color.
- Click Save and close.
Important
You can specify as many visitor attributes and visitor journey conditions as you want. You must specify at least one.Deactivate a segment
Deactivate a segment when you no longer need it.
- Click Journey > Segments.
- Click the name of the segment you want to deactivate.
- Click the Active toggle so it is gray.
- Click Submit.
Important
Do not delete segments.Comments or questions about this documentation? Contact us for support!