Difference between revisions of "ATC/Current/AdminGuide/Unknown users"
From Genesys Documentation
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{{Article | {{Article | ||
|Standalone=No | |Standalone=No | ||
| − | |DisplayName=Unknown users | + | |DisplayName=Unknown users (admin view) |
| − | |||
|TocName=Unknown users | |TocName=Unknown users | ||
| + | |Context=In Live Now, learn how to recognize when {{MINTYDOCSPRODUCT}} does not fully recognize a user. | ||
|ComingSoon=No | |ComingSoon=No | ||
| − | | | + | |Platform=PureEngage, PureConnect, PureCloud |
|Prereq='''Prerequisites''' | |Prereq='''Prerequisites''' | ||
| − | * [https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in PureCloud:] | + | |
| − | ** '''Journey '''>''' Customer''' > '''View''' permission (to see information about existing customers) | + | *[https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in PureCloud:] |
| − | ** '''Journey '''>''' Event '''>''' View''' permission (to see events on the customer journey map) | + | **'''Journey '''>''' Customer''' > '''View''' permission (to see information about existing customers) |
| − | ** '''Journey '''>''' Visit''' > ''' View '''permission (to see live tracking information about visitors who are currently on your website) | + | **'''Journey '''>''' Event '''>''' View''' permission (to see events on the customer journey map) |
| + | **'''Journey '''>''' Visit''' > ''' View '''permission (to see live tracking information about visitors who are currently on your website) | ||
|Section={{Section | |Section={{Section | ||
|sectionHeading=Unknown users | |sectionHeading=Unknown users | ||
|anchor=UnknownUsers | |anchor=UnknownUsers | ||
| − | |||
| − | |||
|alignment=Horizontal | |alignment=Horizontal | ||
| + | |Media=Image | ||
|image=UnknownVisitor.png | |image=UnknownVisitor.png | ||
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|structuredtext=If {{MINTYDOCSPRODUCT}} cannot identify a user, {{MINTYDOCSPRODUCT}} displays '''Unknown''' in the customer summary fields. If {{MINTYDOCSPRODUCT}} is later able to identify the user, the user's actual information appears. | |structuredtext=If {{MINTYDOCSPRODUCT}} cannot identify a user, {{MINTYDOCSPRODUCT}} displays '''Unknown''' in the customer summary fields. If {{MINTYDOCSPRODUCT}} is later able to identify the user, the user's actual information appears. | ||
| − | |||
|Status=No | |Status=No | ||
}} | }} | ||
}} | }} | ||
Revision as of 20:21, February 28, 2020
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
In Live Now, learn how to recognize when Genesys Predictive Engagement does not fully recognize a user.
Prerequisites
- Configure the following permissions in PureCloud:
- Journey > Customer > View permission (to see information about existing customers)
- Journey > Event > View permission (to see events on the customer journey map)
- Journey > Visit > View permission (to see live tracking information about visitors who are currently on your website)
Unknown users
If Genesys Predictive Engagement cannot identify a user, Genesys Predictive Engagement displays Unknown in the customer summary fields. If Genesys Predictive Engagement is later able to identify the user, the user's actual information appears.
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