Difference between revisions of "ATC/Current/AdminGuide/Additional information"
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{{Article | {{Article | ||
|Standalone=No | |Standalone=No | ||
| − | |DisplayName=Additional information | + | |DisplayName=Additional information (admin view) |
| − | |||
|TocName=Additional information | |TocName=Additional information | ||
| + | |Context=In Live Now, learn how to view details about a customer's geographic location and the technology they use. | ||
|ComingSoon=No | |ComingSoon=No | ||
| − | | | + | |Platform=PureEngage, PureConnect, PureCloud |
|Prereq='''Prerequisites''' | |Prereq='''Prerequisites''' | ||
| − | * [https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in PureCloud:] | + | |
| − | ** '''Journey '''>''' Customer''' > '''View''' permission (to see information about existing customers) | + | *[https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in PureCloud:] |
| − | ** '''Journey '''>''' Event '''>''' View''' permission (to see events on the customer journey map) | + | **'''Journey '''>''' Customer''' > '''View''' permission (to see information about existing customers) |
| − | ** '''Journey '''>''' Visit''' > ''' View '''permission (to see live tracking information about visitors who are currently on your website) | + | **'''Journey '''>''' Event '''>''' View''' permission (to see events on the customer journey map) |
| + | **'''Journey '''>''' Visit''' > ''' View '''permission (to see live tracking information about visitors who are currently on your website) | ||
|Section={{Section | |Section={{Section | ||
|sectionHeading=View additional information | |sectionHeading=View additional information | ||
|anchor=ViewAdditionalInformation | |anchor=ViewAdditionalInformation | ||
| − | |||
| − | |||
|alignment=Horizontal | |alignment=Horizontal | ||
| + | |Media=Image | ||
|image=AddInfo.png | |image=AddInfo.png | ||
| − | |||
|structuredtext=View additional information, including the customer's: | |structuredtext=View additional information, including the customer's: | ||
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#Browser|display text=Browser}} | + | |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#Devices|display text=Device}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#Browser|display text=Browser}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#OS|display text=Operating system}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#Devices|display text=Device}} |
| − | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#OS|display text=Operating system}} | |
|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
|sectionHeading=Browsers | |sectionHeading=Browsers | ||
|anchor=Browsers | |anchor=Browsers | ||
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|alignment=Horizontal | |alignment=Horizontal | ||
| + | |Media=Image | ||
|image=Browsers.png | |image=Browsers.png | ||
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|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
|sectionHeading=Devices | |sectionHeading=Devices | ||
|anchor=Devices | |anchor=Devices | ||
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| + | |Media=Image | ||
|image=Devices.png | |image=Devices.png | ||
| − | |||
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|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
|sectionHeading=Operating system | |sectionHeading=Operating system | ||
|anchor=OS | |anchor=OS | ||
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|alignment=Horizontal | |alignment=Horizontal | ||
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|image=OperatingSystems.png | |image=OperatingSystems.png | ||
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|Status=No | |Status=No | ||
}} | }} | ||
}} | }} | ||
Revision as of 20:21, February 28, 2020
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
In Live Now, learn how to view details about a customer's geographic location and the technology they use.
Prerequisites
- Configure the following permissions in PureCloud:
- Journey > Customer > View permission (to see information about existing customers)
- Journey > Event > View permission (to see events on the customer journey map)
- Journey > Visit > View permission (to see live tracking information about visitors who are currently on your website)
View additional information
View additional information, including the customer's:
Browsers
Devices
Operating system
Comments or questions about this documentation? Contact us for support!