Difference between revisions of "ATC/Current/AdminGuide/Customer journey map"

Revision as of 18:46, October 10, 2019

Configure the following permissions in PureCloud:
- Journey > Customer > View permission (to see information about existing customers)
- Journey > Event > View permission (to see events on the customer journey map)
- Journey > Visit > View permission (to see live tracking information about visitors who are currently on your website)

The visit journey map indicates:

Which pages a customer saw and the sequence in which the customer saw them
What types of engagement the customer had with an agent or with Genesys Predictive Engagement while on a page
When the customer matched segments

To see URLs instead of page titles, click URL.

Hover over an icon to see more information about what the customer did.

Green indicates a positive event. For example, a customer adds a product to a cart.

Blue indicates a neutral event. For example, a customer searches a page.

Red indicates a negative event. For example, a customer abandons a form.

The following sections provide more details about the icon meanings.

@@ Line 5: / Line 5: @@
 |TocName=Visit journey map
 |ComingSoon=No
-|Context=The visit journey map shows a visitor's path through your website.
+|Context=Learn to use a graphical representation of a user's path so you have the full context of a user's questions and can better understand their needs.
 |Prereq='''Prerequisites'''
 * [https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in PureCloud:]