Difference between revisions of "ATC/Current/AdminGuide/Get Started PureEngage Cloud"

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# [https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACconfigure Configure permissions and routing logic.]
 
# [https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACconfigure Configure permissions and routing logic.]
 
# [https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#AClogin Log in to Altocloud.]
 
# [https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#AClogin Log in to Altocloud.]
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# {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#CreateSegment|display text=Create segments.}}
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# {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_segments|display text=Create segments}}
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# {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#CreateOutcome|display text=Create outcomes.}}
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# {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_outcomes|display text=Create outcomes.}}
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# {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Live_Now|display text=Monitor web activity with LiveNow.}}
 
# [https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACweb Configure your web pages.]
 
# [https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACweb Configure your web pages.]
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# {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Live_Now|display text=Monitor web activity with LiveNow.}}
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# {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=Build action maps.}}
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# {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps#Create|display text=Create action maps.}}
 
 
# [https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACchat Receive chats in Agent Desktop.]
 
# [https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACchat Receive chats in Agent Desktop.]
  

Revision as of 14:11, September 23, 2019

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Contents

PureEngage cloud-based customers should complete these initial tasks in order to use Genesys Predictive Engagement.

Overview

  1. Prepare your tenant.
  2. Configure permissions and routing logic.
  3. Log in to Altocloud.
  4. Create segments
  5. Create outcomes.
  6. Monitor web activity with LiveNow.
  7. Configure your web pages.
  8. Build action maps.
  9. Receive chats in Agent Desktop.

For more information, see Altocloud.

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