Difference between revisions of "ATC/Current/AdminGuide/Sessions events overview"
From Genesys Documentation
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Latest revision as of 07:00, December 2, 2022
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
Feature coming soon!Learn about the types of sessions that Genesys Predictive Engagement uses to organize groups of related events.
Types of sessions
Genesys Predictive Engagement organizes data about each customer's activity into sessions. In its simplest terms, a session is a set of related events that involve a single customer, within a given timeframe.
| Session type | Examples | Example events in the session |
|---|---|---|
| Web sessions | Customer goes to your website and completes a form to place an online order. |
|
DOC-3294 Removed conversation entry temporarily
| Session type | Examples | Example events in the session |
|---|---|---|
| Conversation | Customer calls your help desk and speaks to an agent.
Customer accepts a web chat and the conversation routes to an agent. |
|
Removed custom sessions as part of AI-381 rollback.
| Custom | Order ships. |
|
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