Difference between revisions of "ATC/Current/AdminGuide/Segments assigned"
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|TocName=Segments assigned | |TocName=Segments assigned | ||
|Context=In Live Now, learn how to use segments to understand what characteristics or behaviors a visitor shares with other visitors. | |Context=In Live Now, learn how to use segments to understand what characteristics or behaviors a visitor shares with other visitors. | ||
| + | |Dimension=Segments | ||
|ComingSoon=No | |ComingSoon=No | ||
|Platform=PureConnect, GenesysCloud, GenesysEngage-cloud | |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud | ||
|Prereq='''Prerequisites''' | |Prereq='''Prerequisites''' | ||
| − | *[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:] | + | *[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud CX:] |
**'''Journey '''>''' Customer''' > '''View''' (to see information about existing customers) | **'''Journey '''>''' Customer''' > '''View''' (to see information about existing customers) | ||
**'''Journey '''>''' Event '''>''' View''' (to see events on the customer journey map) | **'''Journey '''>''' Event '''>''' View''' (to see events on the customer journey map) | ||
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|alignment=Horizontal | |alignment=Horizontal | ||
|Media=Image | |Media=Image | ||
| − | |image= | + | |image=Segments_assigned.png |
|structuredtext=A segment represents a group of visitors who have something in common. For example, a segment might include all visitors who use the same browser or are from the same geographic region. | |structuredtext=A segment represents a group of visitors who have something in common. For example, a segment might include all visitors who use the same browser or are from the same geographic region. | ||
Latest revision as of 12:30, October 28, 2022
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
In Live Now, learn how to use segments to understand what characteristics or behaviors a visitor shares with other visitors.
Prerequisites
- Configure the following permissions in Genesys Cloud CX:
- Journey > Customer > View (to see information about existing customers)
- Journey > Event > View (to see events on the customer journey map)
- Journey > Segment > View (to see matched segments for a visit)
- Journey > Visit > View (to see live tracking information about visitors who are currently on your website)
View assigned segments
A segment represents a group of visitors who have something in common. For example, a segment might include all visitors who use the same browser or are from the same geographic region.
Segments appear in the order in which Genesys Predictive Engagement assigns them to the visitor.
For more information on defining segments, see Manage segments.Comments or questions about this documentation? Contact us for support!