From Genesys Documentation
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{{Article | {{Article | ||
|Standalone=No | |Standalone=No | ||
| − | |DisplayName=Unknown | + | |DisplayName=Unknown visitors (admin view) |
| − | |TocName=Unknown | + | |TocName=Unknown visitors |
| − | |Context=In Live Now, learn how to recognize when {{MINTYDOCSPRODUCT}} does not | + | |Context=In Live Now, learn how to recognize when {{MINTYDOCSPRODUCT}} does not recognize a visitor. |
| + | |Dimension=JourneyData | ||
|ComingSoon=No | |ComingSoon=No | ||
| − | |Platform= | + | |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud |
|Prereq='''Prerequisites''' | |Prereq='''Prerequisites''' | ||
| − | *[https://help.mypurecloud.com/articles/ | + | *[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud CX:] |
**'''Journey '''>''' Customer''' > '''View''' (to see information about existing customers) | **'''Journey '''>''' Customer''' > '''View''' (to see information about existing customers) | ||
**'''Journey '''>''' Event '''>''' View''' (to see events on the customer journey map) | **'''Journey '''>''' Event '''>''' View''' (to see events on the customer journey map) | ||
**'''Journey '''>''' Visit''' > ''' View '''(to see live tracking information about visitors who are currently on your website) | **'''Journey '''>''' Visit''' > ''' View '''(to see live tracking information about visitors who are currently on your website) | ||
|Section={{Section | |Section={{Section | ||
| − | |sectionHeading=Unknown | + | |sectionHeading=Unknown visitors |
|anchor=UnknownUsers | |anchor=UnknownUsers | ||
|alignment=Horizontal | |alignment=Horizontal | ||
|Media=Image | |Media=Image | ||
|image=UnknownVisitor.png | |image=UnknownVisitor.png | ||
| − | |structuredtext=If {{MINTYDOCSPRODUCT}} cannot identify a | + | |structuredtext=If {{MINTYDOCSPRODUCT}} cannot identify a visitor, {{MINTYDOCSPRODUCT}} displays '''Unknown''' in the customer summary fields. If {{MINTYDOCSPRODUCT}} identifies the visitor later, the visitor's actual information appears. |
| − | + | ||
| − | + | When a logged in user logs out and continues to use the website, Predictive Engagement considers the user as a new user and creates a new journey map for all actions of the unauthenticated user actions. | |
|Status=No | |Status=No | ||
}} | }} | ||
}} | }} | ||
Latest revision as of 12:39, April 26, 2022
Difference between revisions of "ATC/Current/AdminGuide/Unknown users"
In Live Now, learn how to recognize when Genesys Predictive Engagement does not recognize a visitor.
Prerequisites
- Configure the following permissions in Genesys Cloud CX:
- Journey > Customer > View (to see information about existing customers)
- Journey > Event > View (to see events on the customer journey map)
- Journey > Visit > View (to see live tracking information about visitors who are currently on your website)
Unknown visitors
If Genesys Predictive Engagement cannot identify a visitor, Genesys Predictive Engagement displays Unknown in the customer summary fields. If Genesys Predictive Engagement identifies the visitor later, the visitor's actual information appears.
When a logged in user logs out and continues to use the website, Predictive Engagement considers the user as a new user and creates a new journey map for all actions of the unauthenticated user actions.Comments or questions about this documentation? Contact us for support!
