Difference between revisions of "ATC/Current/AdminGuide/About analytics"

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m (Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2")
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|DisplayName=About analytics
 
|DisplayName=About analytics
 
|TocName=About analytics
 
|TocName=About analytics
|Platform=GenesysEngage-onpremises, PureConnect, PureCloud
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|Dimension=Analytics
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|Platform=PureConnect, GenesysCloud
 
|ComingSoon=No
 
|ComingSoon=No
|Context=Learn how to evaluate how customers use your website and determine how effective your action maps are.
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|Context=Learn how to evaluate how visitors use your website and determine the effectiveness of your action maps.
 
|TSSection={{TSSection
 
|TSSection={{TSSection
 
|sectionheading=Availability of analytics data
 
|sectionheading=Availability of analytics data
|description=Understand how {{MINTYDOCSPRODUCT}}'s machine learning processes user data for reports. Learn when data results are available to you. Understand how you can select the granularity of data that appears in reports.
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|description=Understand how {{MINTYDOCSPRODUCT}}'s machine learning processes visitor data for reports. Learn when data results are available to you. Understand how you can select the granularity of data that appears in reports.
|relatedarticles=* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Analytics_data}}
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|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Analytics_data}}
 
}}{{TSSection
 
}}{{TSSection
 
|sectionheading=Reports
 
|sectionheading=Reports
|description=Review the available reports in {{MINTYDOCSPRODUCT}}.
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|description=Learn about the {{MINTYDOCSPRODUCT}} reports and the performance views in Genesys Cloud CX.
|relatedarticles=* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Visitor_Activity}}
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|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Visitor_Activity}}
* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Journey_action_map_report|display text=Action map performance}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Journey_outcome_report|display text=Outcome performance}}
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Journey_segment_report|display text=Segment performance}}
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*[https://help.mypurecloud.com/?p=195527&post_type=article&preview=1&_ppp=dd8d696dd3 Predictive Engagement data in other Genesys Cloud CX performance views]
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}}{{TSSection
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|sectionheading=Billing and usage
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|description=View your billing and usage information.
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|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Usage}}
 
}}
 
}}
 
}}
 
}}

Latest revision as of 04:47, February 10, 2022

Learn how to evaluate how visitors use your website and determine the effectiveness of your action maps.


Availability of analytics data

Understand how Genesys Predictive Engagement's machine learning processes visitor data for reports. Learn when data results are available to you. Understand how you can select the granularity of data that appears in reports.

Reports

Learn about the Genesys Predictive Engagement reports and the performance views in Genesys Cloud CX.

Billing and usage

View your billing and usage information.

Comments or questions about this documentation? Contact us for support!