Difference between revisions of "ATC/Current/AdminGuide/Additional information"
From Genesys Documentation
m (Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2") |
m (Text replacement - "Genesys Cloud" to "Genesys Cloud CX") |
||
| (3 intermediate revisions by one other user not shown) | |||
| Line 3: | Line 3: | ||
|DisplayName=Additional information (admin view) | |DisplayName=Additional information (admin view) | ||
|TocName=Additional information | |TocName=Additional information | ||
| − | |Context=In Live Now, learn how to view details about a | + | |Context=In Live Now, learn how to view details about a visitor's geographic location and the technology they use. |
| + | |Dimension=JourneyData | ||
|ComingSoon=No | |ComingSoon=No | ||
| − | |Platform=GenesysEngage-cloud | + | |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud |
|Prereq='''Prerequisites''' | |Prereq='''Prerequisites''' | ||
| − | *[https://help.mypurecloud.com/articles/ | + | *[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud CX:] |
**'''Journey '''>''' Customer''' > '''View''' (to see information about existing customers) | **'''Journey '''>''' Customer''' > '''View''' (to see information about existing customers) | ||
**'''Journey '''>''' Event '''>''' View''' (to see events on the customer journey map) | **'''Journey '''>''' Event '''>''' View''' (to see events on the customer journey map) | ||
| Line 18: | Line 19: | ||
|Media=Image | |Media=Image | ||
|image=AddInfo.png | |image=AddInfo.png | ||
| − | |structuredtext=View additional information, including the | + | |structuredtext=View additional information, including the visitor's: |
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#Browser|display text=Browser}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#Browser|display text=Browser}} | ||
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#Devices|display text=Device}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#Devices|display text=Device}} | ||
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#OS|display text=Operating system}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#OS|display text=Operating system}} | ||
| − | |||
| − | |||
|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
| Line 32: | Line 31: | ||
|Media=Image | |Media=Image | ||
|image=Browsers.png | |image=Browsers.png | ||
| − | |||
| − | |||
| − | |||
|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
| Line 42: | Line 38: | ||
|Media=Image | |Media=Image | ||
|image=Devices.png | |image=Devices.png | ||
| − | |||
| − | |||
| − | |||
|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
| Line 52: | Line 45: | ||
|Media=Image | |Media=Image | ||
|image=OperatingSystems.png | |image=OperatingSystems.png | ||
| − | |||
| − | |||
| − | |||
|Status=No | |Status=No | ||
}} | }} | ||
}} | }} | ||
Latest revision as of 21:28, November 9, 2021
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
In Live Now, learn how to view details about a visitor's geographic location and the technology they use.
Prerequisites
- Configure the following permissions in Genesys Cloud CX:
- Journey > Customer > View (to see information about existing customers)
- Journey > Event > View (to see events on the customer journey map)
- Journey > Visit > View (to see live tracking information about visitors who are currently on your website)
View additional information
View additional information, including the visitor's:
Browsers
Devices
Operating system
Comments or questions about this documentation? Contact us for support!