Difference between revisions of "ATC/Current/AdminGuide/Additional information"
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{{Article | {{Article | ||
|Standalone=No | |Standalone=No | ||
| − | |DisplayName=Additional information | + | |DisplayName=Additional information (admin view) |
| − | |||
|TocName=Additional information | |TocName=Additional information | ||
| + | |Context=In Live Now, learn how to view details about a visitor's geographic location and the technology they use. | ||
| + | |Dimension=JourneyData | ||
|ComingSoon=No | |ComingSoon=No | ||
| − | | | + | |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud |
|Prereq='''Prerequisites''' | |Prereq='''Prerequisites''' | ||
| − | * [https://help.mypurecloud.com/articles/ | + | |
| − | ** '''Journey '''>''' Customer''' > '''View''' | + | *[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud CX:] |
| − | ** '''Journey '''>''' Event '''>''' View''' | + | **'''Journey '''>''' Customer''' > '''View''' (to see information about existing customers) |
| − | ** '''Journey '''>''' Visit''' > ''' View ''' | + | **'''Journey '''>''' Event '''>''' View''' (to see events on the customer journey map) |
| + | **'''Journey '''>''' Visit''' > ''' View '''(to see live tracking information about visitors who are currently on your website) | ||
|Section={{Section | |Section={{Section | ||
|sectionHeading=View additional information | |sectionHeading=View additional information | ||
| − | |||
|anchor=ViewAdditionalInformation | |anchor=ViewAdditionalInformation | ||
|alignment=Horizontal | |alignment=Horizontal | ||
| + | |Media=Image | ||
|image=AddInfo.png | |image=AddInfo.png | ||
| − | + | |structuredtext=View additional information, including the visitor's: | |
| − | |structuredtext=View additional information, including the | + | |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#Browser|display text=Browser}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#Browser|display text=Browser}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#Devices|display text=Device}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#Devices|display text=Device}} |
| − | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#OS|display text=Operating system}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#OS|display text=Operating system}} |
| − | |||
|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
|sectionHeading=Browsers | |sectionHeading=Browsers | ||
| − | |||
|anchor=Browsers | |anchor=Browsers | ||
|alignment=Horizontal | |alignment=Horizontal | ||
| + | |Media=Image | ||
|image=Browsers.png | |image=Browsers.png | ||
| − | |||
| − | |||
|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
|sectionHeading=Devices | |sectionHeading=Devices | ||
| − | |||
|anchor=Devices | |anchor=Devices | ||
|alignment=Horizontal | |alignment=Horizontal | ||
| + | |Media=Image | ||
|image=Devices.png | |image=Devices.png | ||
| − | |||
| − | |||
|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
|sectionHeading=Operating system | |sectionHeading=Operating system | ||
| − | |||
|anchor=OS | |anchor=OS | ||
|alignment=Horizontal | |alignment=Horizontal | ||
| + | |Media=Image | ||
|image=OperatingSystems.png | |image=OperatingSystems.png | ||
| − | |||
| − | |||
|Status=No | |Status=No | ||
}} | }} | ||
}} | }} | ||
Latest revision as of 21:28, November 9, 2021
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
In Live Now, learn how to view details about a visitor's geographic location and the technology they use.
Prerequisites
- Configure the following permissions in Genesys Cloud CX:
- Journey > Customer > View (to see information about existing customers)
- Journey > Event > View (to see events on the customer journey map)
- Journey > Visit > View (to see live tracking information about visitors who are currently on your website)
View additional information
View additional information, including the visitor's:
Browsers
Devices
Operating system
Comments or questions about this documentation? Contact us for support!