From Genesys Documentation
DannaShirley (talk | contribs) (Published) |
m (Text replacement - "Genesys Cloud" to "Genesys Cloud CX") |
||
| (14 intermediate revisions by 3 users not shown) | |||
| Line 1: | Line 1: | ||
{{Article | {{Article | ||
|Standalone=No | |Standalone=No | ||
| − | |DisplayName=Additional information | + | |DisplayName=Additional information (admin view) |
| − | |||
|TocName=Additional information | |TocName=Additional information | ||
| + | |Context=In Live Now, learn how to view details about a visitor's geographic location and the technology they use. | ||
| + | |Dimension=JourneyData | ||
|ComingSoon=No | |ComingSoon=No | ||
| − | | | + | |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud |
|Prereq='''Prerequisites''' | |Prereq='''Prerequisites''' | ||
| − | + | ||
| − | * '''Journey '''>''' Customer''' > '''View''' | + | *[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud CX:] |
| − | * '''Journey '''>''' Event '''>''' View''' | + | **'''Journey '''>''' Customer''' > '''View''' (to see information about existing customers) |
| − | * '''Journey '''>''' Visit''' > ''' View ''' | + | **'''Journey '''>''' Event '''>''' View''' (to see events on the customer journey map) |
| + | **'''Journey '''>''' Visit''' > ''' View '''(to see live tracking information about visitors who are currently on your website) | ||
|Section={{Section | |Section={{Section | ||
|sectionHeading=View additional information | |sectionHeading=View additional information | ||
| − | |||
|anchor=ViewAdditionalInformation | |anchor=ViewAdditionalInformation | ||
| − | |alignment= | + | |alignment=Horizontal |
| − | |image= | + | |Media=Image |
| − | + | |image=AddInfo.png | |
| − | |structuredtext= | + | |structuredtext=View additional information, including the visitor's: |
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | {{ | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#Browser|display text=Browser}} |
| − | {{ | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#Devices|display text=Device}} |
| − | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information#OS|display text=Operating system}} | |
| − | + | |Status=No | |
| − | + | }}{{Section | |
| − | + | |sectionHeading=Browsers | |
| − | + | |anchor=Browsers | |
| − | + | |alignment=Horizontal | |
| − | | | + | |Media=Image |
| + | |image=Browsers.png | ||
| + | |Status=No | ||
| + | }}{{Section | ||
| + | |sectionHeading=Devices | ||
| + | |anchor=Devices | ||
| + | |alignment=Horizontal | ||
| + | |Media=Image | ||
| + | |image=Devices.png | ||
| + | |Status=No | ||
| + | }}{{Section | ||
| + | |sectionHeading=Operating system | ||
| + | |anchor=OS | ||
| + | |alignment=Horizontal | ||
| + | |Media=Image | ||
| + | |image=OperatingSystems.png | ||
|Status=No | |Status=No | ||
}} | }} | ||
}} | }} | ||
Latest revision as of 21:28, November 9, 2021
Difference between revisions of "ATC/Current/AdminGuide/Additional information"
In Live Now, learn how to view details about a visitor's geographic location and the technology they use.
Prerequisites
- Configure the following permissions in Genesys Cloud CX:
- Journey > Customer > View (to see information about existing customers)
- Journey > Event > View (to see events on the customer journey map)
- Journey > Visit > View (to see live tracking information about visitors who are currently on your website)
View additional information
View additional information, including the visitor's:
Browsers
Devices
Operating system
Comments or questions about this documentation? Contact us for support!
