Difference between revisions of "ATC/Current/AdminGuide/Get Started PureEngage Cloud"

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Latest revision as of 20:29, November 9, 2021

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Contents

Genesys Multicloud CX-based customers should complete these initial tasks in order to use Genesys Predictive Engagement.

Overview

  1. Prepare your tenant.
  2. Configure permissions and routing logic.
  3. Log in to Predictive Engagement.
  4. Create segments
  5. Create outcomes.
  6. Monitor web activity with LiveNow.
  7. Configure your web pages.
  8. Create actions.
  9. Create action maps.
  10. Receive chats in Agent Desktop.
Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_PureEngage_Cloud (2025-08-24 05:45:02)"
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