Difference between revisions of "ATC/Current/AdminGuide/Outcome scores"
From Genesys Documentation
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|Platform=PureEngage, PureConnect, PureCloud | |Platform=PureEngage, PureConnect, PureCloud | ||
|TocName=Outcome scores | |TocName=Outcome scores | ||
| + | |ComingSoon=No | ||
|Context=Outcome scores show how a customer is progressing towards one of your business goals. | |Context=Outcome scores show how a customer is progressing towards one of your business goals. | ||
| + | |Prereq='''Prerequisites''' | ||
| + | * [https://help.mypurecloud.com/articles/altocloud-permissions-overview '''Journey '''>''' Customer '''>''' View '''permission] | ||
| + | * [https://help.mypurecloud.com/articles/altocloud-permissions-overview '''Journey '''>''' Event '''>''' View '''permission] | ||
|Section={{Section | |Section={{Section | ||
|sectionHeading=View outcome scores | |sectionHeading=View outcome scores | ||
Revision as of 10:38, May 17, 2019
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
Outcome scores show how a customer is progressing towards one of your business goals.
View outcome scores
A solid green bar indicates that the customer achieved the outcome.
A bar with green and red indicates that the customer has not yet achieved the outcome. The amount of green indicates approximately how close the customer is to achieving the goal.
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