View source for ATC/Current/AdminGuide/About outcomes

{{TaskSummary
|DisplayName=About outcome predictions and probabilities
|TocName=About outcome predictions and probabilities
|Dimension=Outcomes
|Platform=PureConnect, GenesysCloud
|ComingSoon=No
|Context={{MINTYDOCSPRODUCT}} uses AI-powered machine learning to predict the probability of visitors achieving your unique business outcomes.
|TSSection={{TSSection
|sectionheading=Outcome score prediction
|description=When visitors come to your website, {{MINTYDOCSPRODUCT}} tracks how they navigate your website and complete web-based forms. {{MINTYDOCSPRODUCT}} uses AI and machine learning to analyze the traffic on your website to identify patterns of behavior. Based on these patterns, {{MINTYDOCSPRODUCT}} determines the probability, or likelihood of a visitor completing an outcome.  

<br />
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes_Overview|anchor=OutcomeModelOverview|display text=Predicting outcome scores}}
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes_Overview|anchor=OutcomeModelDataGathering|display text=How Predictive Engagement gathers outcome probability data}}
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes_Overview|anchor=OutcomeModelStartTraining|display text=Start training your prediction models}}
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes_Overview|anchor=OutcomeModelStartTraining|display text=Ongoing model training}}
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes_Overview|anchor=OutcomeModelImprovePredictions|display text=Improve your predictions}}
}}{{TSSection
|sectionheading=Create outcomes
|description=To allow {{MINTYDOCSPRODUCT}} to predict visitor behavior, define your business goals as outcomes.
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes|anchor=View|display text=Search for and view your outcomes}}
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_outcomes}}
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes|anchor=Duplicate|display text=Duplicate an outcome}}
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes|anchor=Delete|display text=Delete an outcome}}
}}{{TSSection
|sectionheading=Attribute and operators
|description=When you create an outcome, you specify the conditions that make it possible. To specify the conditions, define an expression that includes an attribute and an operator.
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_attributes}}
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Operators}}
}}{{TSSection
|sectionheading=Use outcomes in an action map
|description=After you create an outcome, you can configure an action map to trigger based on the probability of a visitor achieving it.
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps}}
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger|anchor=OutcomeProbability|display text=Configure an outcome probability}}
}}{{TSSection
|sectionheading=View outcome scores
|description=You can see the outcome scores for users changing in real time in Live Now.
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcome_scores|display text=View outcomes scores in Live Now}}
*[https://help.mypurecloud.com/articles/?p=238681 View outcome metrics]
}}
}}