View source for ATC/Current/AdminGuide/Live Now

{{Article
|Standalone=No
|DisplayName=Live Now
|Platform=PureEngage, PureConnect, PureCloud
|TocName=Live Now
|ComingSoon=No
|Context=Learn how to see real-time information about users on your website. Skip to the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|display text=visit journey map}} or the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|anchor=AboutIcons|display text=description of the icons}}.
|Prereq='''Prerequisites'''
* [https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in PureCloud:]
** '''Journey '''>''' Customer''' > '''View''' permission (to see information about existing customers)
** '''Journey '''>''' Event '''>''' View''' permission (to see events on the customer journey map)
** '''Journey '''>''' Visit''' > ''' View '''permission (to see live tracking information about visitors who are currently on your website)
|Section={{Section
|sectionHeading=See who is actively using your website
|Type=Structured
|anchor=AboutLiveNow
|alignment=Horizontal
|image=LiveNowPEPC.png
|gif=No
|structuredtext=The Live Now view shows who is actively using your website.
# Click '''Admin'''.
# Under '''Altocloud''', click '''Live Now'''.
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=Filter by segments
|Type=Structured
|anchor=LiveNowFilter
|alignment=Horizontal
|image=LiveNowFIlterPEPC.png
|gif=No
|structuredtext=To see only customers who belong to specific segments, in the '''Choose segments''' list select the segments you want.

{{NoteFormat|You can select {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#Activate|display text=active segments}} that are {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#DisplayAgents|display text=displayed to agents.}}}}
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=Search for customers
|Type=Structured
|anchor=LiveNowSearch
|alignment=Horizontal
|image=LiveNowSearchPEPC.png
|gif=No
|structuredtext=You can search for customers by their:
* Name
* Browsing website
* Location

For example, a search for "Atl" displays customers from Atlanta. A search for "Ho" displays all customers who are browsing the "Home Insurance" webpage and the customers in the "Hot Prospect" segment.

Search is not case-sensitive.
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=Status
|Type=Structured
|anchor=Status
|alignment=Horizontal
|image=LiveNowStatusPEPC.png
|gif=No
|structuredtext=The status reflects the customer's status on your website:
* '''<span style="color: rgb(51, 153, 102);" data-mce-style="color: #339966;">Green</span>''': The customer is actively using your website.
* <span style="color: rgb(255, 204, 0);" data-mce-style="color: #ffcc00;">'''Yellow'''</span>: The customer has been inactive for 45 seconds. This may occur if the browser is minimized, or the customer is looking at a different site in a separate tab.
* <span style="color: rgb(128, 128, 128);" data-mce-style="color: #808080;">'''Grey'''</span>: The customer has been inactive for 60 seconds or longer.

{{NoteFormat|When a customer arrives your website, {{MINTYDOCSPRODUCT}} begins timing their presence. After 30 minutes of inactivity, {{MINTYDOCSPRODUCT}} automatically ends their session. }}
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=Refresh
|Type=Structured
|anchor=Refresh
|alignment=Horizontal
|image=LiveNOwRefreshPEPC.png
|gif=No
|structuredtext=Live Now automatically refreshes itself every minute. To see more current information, click '''Refresh.'''
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=View customer details
|Type=Structured
|anchor=ViewVisitorDetails
|alignment=Horizontal
|image=LiveNowClickNamePEPC.png
|gif=No
|structuredtext=To see the details about a customer, click the customer's name. For more information about the types of details available, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_details}}.
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=View the webpage where the customer is
|Type=Structured
|anchor=VIewWebsitePage
|alignment=Horizontal
|image=LiveNowBrowsingPEPC.png
|gif=No
|structuredtext=To see the website page where the customer is currently browsing, click the link under '''Browsing'''.
|fullwidth=No
|Status=No
}}
}}