Drilldown: Article

None (12) · No (151) · Yes (2)

Draft:GASN (17) · Draft:PE-GPR (64) · GASN (19) · PE-GPR (65)

None (36) · GenesysEngage-cloud (100) · GenesysEngage-onpremises (28) · PureEngage (1)

None (28) · No (136) · Yes (1)

None (150) · Administrator (5) · Administrator, Reviewer (2) · Staff (8)

None (12) · Create and update users and roles (4) · View model accuracy (4) · View KPI outcome (4) · The Settings menu (4) · Routing Scenarios Using GPR (4) · What you can monitor (4) · Monitor predictor feature coverage (3) · How to configure score expressions (3) · How Does GPR Score Agents? (3) · Prerequisites and browser support (3) · Upload interaction and other data (3) · Feature Analysis report (3) · How to install the Gplus Adapter (3) · How to configure the Gplus Adapter (3) · Agent Variance report (3) · Create and update predictors (3) · View the Agent Profile schema (3) · View the Customer Profile schema (3) · View uploaded datasets (3)

Other values: ; A/B model performance testing Activity History Architecture and security Click-to-call feature Configure an account Configure Data Loader for Feature Engineering Configure Data Loader to upload data Configure your password policies Configure, train, and test models Create and test predictors and models Create and train predictors and models Data Loader monitoring and logging Deploy Data Loader Deploy Data Loader on EKS Deploy the URS Strategy Subroutines Environment setup for Data Loader in AWS EC2/ECS Genesys Predictive Routing REST API Get started with Gplus Adapter Getting started How GPR reports data for billing How Predictive Routing works How to configure and customize screen pops How to handle a workitem How to handle screen pops in ServiceNow How to make outbound calls How to manage inbound calls Integrate with Genesys Reporting Join data Know more about supported features Packages Predictive Routing support for GDPR Quick Start Reset a password Reset your password Screen pops Set up data for import Sizing worksheet Start and stop GPR on-premises components Strategy Subroutines Monitoring and Logging System requirements and interoperability Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application Use the /authenticate endpoint Use the /search-analyze endpoint View Agent Details View Customer Details View Datasets Trends and Reports View jobs reports and details View your uploaded data

None (14) · Create and update users and roles (4) · View model accuracy (4) · View KPI outcome (4) · The Settings menu (4) · Routing Scenarios Using GPR (4) · What you can monitor (4) · Monitor predictor feature coverage (3) · Agent Variance report (3) · Feature Analysis report (3) · How to configure score expressions (3) · Upload interaction and other data (3) · Create and update predictors (3) · View the Customer Profile schema (3) · View the Agent Profile schema (3) · View uploaded datasets (3) · How Does GPR Score Agents? (3)

Other values: ; A/B model performance testing Activity History Adapter configuration Adapter installation Architecture and security Click-to-call Configuration Configure an account Configure Data Loader for Feature Engineering Configure Data Loader to upload data Configure your password policies Configure, train, and test models Create and test predictors and models Create and train predictors and models Data Loader monitoring and logging Deploy Data Loader Deploy Data Loader on EKS Deploy the URS Strategy Subroutines Environment setup for Data Loader in AWS EC2/ECS Genesys Predictive Routing API Getting started Gplus Adapter basics How GPR reports data for billing How Predictive Routing works How to handle a workitem How to handle screen pops in ServiceNow Installation Join data Make outbound calls Manage inbound calls Packages Predictive Routing support for GDPR Prerequisites Prerequisites and browser support Quick Start Reset a password Reset your password Screen pop configuration Screen pops Set up data for import Sizing worksheet Start and stop GPR on-premises components Strategy Subroutines Monitoring and Logging Supported features System requirements and interoperability Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application Use the /authenticate endpoint Use the /search-analyze endpoint View Agent Details View Customer Details View Datasets Trends and Reports View jobs reports and details View your uploaded data

None (153) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (4) · Admin (23) · Agent (13) · Deployment (35) · Developers (4) · Help (86)

None (163) · GPR Core Platform (2)

None (165)

None (165)