Gplus Adapter for ServiceNow Agent's Guide
From Genesys Documentation
The following topics are defined for this manual but are not included in the list of topics: How to handle screen pops in ServiceNow, How to handle a workitem
This manual is for version Current of Gplus Adapter for ServiceNow.
Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.
| Article | Description |
|---|---|
| Article | Description |
| Get started with Gplus Adapter | Here is an introduction to the Gplus Adapter for ServiceNow. |
| How to handle a workitem | Here is everything you require to know to handle incoming WorkItems interactions with the Gplus Adapter for ServiceNow. |
| How to handle screen pops in ServiceNow | Screen pops display a relevant record from ServiceNow when agents receive or make calls. |
| How to make outbound calls | Here is everything you require to know to handle outgoing interactions with the Gplus Adapter for ServiceNow. |
| How to manage inbound calls | Here is everything you require to know to handle incoming interactions with the Gplus Adapter for ServiceNow. |
| Know more about supported features | This section presents the Gplus Adapter supported features that require a more in-depth explanation. |
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