Gplus Adapter for ServiceNow Administrator's Guide
From Genesys Documentation
The following topics are defined for this manual but are not included in the list of topics: Adapter installation, Prerequisites and browser support, Adapter configuration, Screen pop configuration
This manual is for version Current of Gplus Adapter for ServiceNow.
Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.
| Article | Description |
|---|---|
| Article | Description |
| Activity History | The Gplus Adapter creates Activity History entries in ServiceNow at the end of an inbound or outbound call. |
| Click-to-call feature | Click-to-call makes outbound calls easier. |
| Getting started | Concepts and procedures relevant to contact center administrators to implement the Gplus Adapter for ServiceNow. |
| How to configure and customize screen pops | This section explains how to configure and customize screen pops. |
| How to configure the Gplus Adapter | This section explains how to set up the Gplus Adapter for ServiceNow. |
| How to configure the Gplus Adapter | Procedure to configure the Adapter with ServiceNow. |
| How to install the Gplus Adapter | This section describes how to install and configure the Gplus Adapter for ServiceNow. |
| How to install the Gplus Adapter | Steps to install or update the Gplus Adapter in ServiceNow. |
| Packages | Download the Gplus Adapter for ServiceNow package here. |
| Prerequisites and browser support | This section describes preconditions and browser requirements of the Gplus Adapter for ServiceNow. |
| Prerequisites and browser support | Preconditions and browser requirements of the Gplus Adapter for ServiceNow. |
| Screen pops | Screen pops display a relevant record from ServiceNow when agents receive or make calls. |
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