Drilldown: Article

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Draft:PE-GPR (37) · Draft:PEC-AS (49) · PE-GPR (46) · PEC-AS (47)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (10) · No (169)

None (77) · Administrator (92) · Administrator, Reviewer (2) · Staff (8)

Create and update users and roles (4) · View model accuracy (4) · What you can monitor (4) · Monitor predictor feature coverage (4) · The Settings menu (4) · View KPI outcome (4) · Create and update predictors (3) · Upload interaction and other data (3) · Feature Analysis report (3) · How to configure score expressions (3) · View the Agent Profile schema (3) · View the Customer Profile schema (3) · View uploaded datasets (3) · Agent Variance report (3)

Other values: ; A/B model performance testing Access Groups Add and manage Caller ID Agent and Agent Group Annex Agent and contact center statistics Agent groups Blob Storage Bulk import Business attributes Capacity rules Case and toast data Channel options Chat channel options Configure an account Configure global login Configure your password policies Configure, train, and test models Contacts Create and manage agent groups Create and manage agents Create and manage custom agent states Create and test predictors and models Create and train predictors and models Desktop Views options Dispositions DNs Email addresses and mailboxes Email channel options Enable external URLs Enable feedback Export agent accounts Facebook channel options Genesys Softphone Global favorites Gplus Adapter for Salesforce options How Does GPR Score Agents? Interaction history advanced search Manage agents and other users Outbound channel options Platform administration Public and private keys Reset a password Reset your password Roles Routing Routing Scenarios Using GPR Scenario: Onboarding agents and supervisors Single Sign-On Standard responses Statistics options Supervisor options Templates Transactions Twitter channel options Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application View Agent Details View audit trail View Customer Details View Datasets Trends and Reports View jobs reports and details View your uploaded data Voice channel options Voicemail management Voicemail Management within Agent Setup Workitem channel options

What you can monitor (4) · Create and update users and roles (4) · The Settings menu (4) · View KPI outcome (4) · Monitor predictor feature coverage (4) · View model accuracy (4) · How to configure score expressions (3) · View the Agent Profile schema (3) · Feature Analysis report (3) · View uploaded datasets (3) · View the Customer Profile schema (3) · Upload interaction and other data (3) · Agent Variance report (3) · Create and update predictors (3)

Other values: ; A/B model performance testing Access Groups Agent and contact center statistics Agent Annex Agent groups Blob Storage Bulk import Business attributes Caller ID Capacity rules Case and toast data Channel options Chat channel options Configure an account Configure global login Configure your password policies Configure, train, and test models Contacts Create and manage agent groups Create and manage agents Create and test predictors and models Create and train predictors and models Create custom agent states Desktop Views options Dispositions DNs Email addresses and mailboxes Email channel options Enable external URLs Enable feedback Export agent accounts Facebook channel options Genesys Softphone Global favorites Gplus Salesforce options How Does GPR Score Agents? Interaction history advanced search Manage agents Outbound channel options Platform administration Public and private keys Reset a password Reset your password Roles Routing Routing Scenarios Using GPR Scenario: Onboarding new agents Single Sign-On Standard responses Statistics options Supervisor options Templates Transactions Twitter channel options Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application View Agent Details View audit trail View Customer Details View Datasets Trends and Reports View jobs reports and details View your uploaded data Voice channel options Voicemail management Voicemail Management within Agent Setup Workitem channel options

None (169) · GPRAnalysis (4) · GPRDataUpload (2) · Journey (4)

None (1) · Agent Setup (96) · Genesys Predictive Routing (82)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (91) · Agent Setup (72) · Agent Setup, Agent Workspace (2) · Agent Setup, Designer, Platform Administration (2) · Agent Workspace, Agent Setup (2) · Platform Administration (10)

None (179)

None (179)