Drilldown: Article

No (168) · Yes (8)

Draft:PEC-AS (51) · Draft:WID (47) · PEC-AS (47) · WID (31)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

No · None · Yes · Other

None (31) · Administrator (90) · Administrator, Developer (4) · Developer (51)

Engage (5) · Localize widgets and services (5) · Customize appearance (4) · Supported browsers (4) · App (4) · CallbackService (3) · Toaster (3) · Overlay (3) · SideBar (3) · StatsService (3) · Calendar (3) · Bulk Import (3) · WindowManager (3) · Console (3)

Other values: ; Access Groups Add and manage Caller ID Agent and Agent Group Annex Agent and contact center statistics Agent groups Blob Storage Business attributes Callback CallUs Capacity rules Case and toast data Channel options ChannelSelector Chat channel options Co-browse Common Configuration Configure global login Configure widgets and services Contacts Cookies Create and manage agent groups Create and manage agents Create and manage custom agent states Deploying Widgets Desktop Views options Dispositions DNs Email addresses and mailboxes Email channel options Enable external URLs Enable feedback Engage Widget Export agent accounts Facebook channel options Genesys Softphone Genesys Widgets extensions Genesys Widgets videos Getting started Global favorites Gplus Adapter for Salesforce options How Agent Setup works How Widgets works Interaction history advanced search Manage agents and other users Offers Outbound channel options Platform administration Roles Routing Scenario: Onboarding agents and supervisors Single Sign-On Standard responses Statistics options Styling the Widgets Supervisor options Templates Transactions Twitter channel options View audit trail Voice channel options Voicemail management Voicemail Management within Agent Setup WebChat WebChat Widget WebChatService Widgets Bus API overview Workitem channel options

Localize widgets and services (5) · Engage (4) · Supported browsers (4) · App (4) · Customize appearance (4) · CallbackService (3) · Bulk Import (3) · Calendar (3)

Other values: ; Access Groups Agent and contact center statistics Agent Annex Agent groups Blob Storage Business attributes Callback Caller ID CallUs Capacity rules Case and toast data Channel options ChannelSelector Chat channel options Co-browse___ Common Configuration Configure global login Configure widgets and services Console Console___ Contacts Cookies Create and manage agent groups Create and manage agents Create custom agent states Deploying Widgets Desktop Views options Dispositions DNs Email addresses and mailboxes Email channel options Enable external URLs Enable feedback Engage Widget Engage___ Export agent accounts Facebook channel options Genesys Softphone Genesys Widgets extensions Getting started Global favorites Gplus Salesforce options How Widgets works Interaction history advanced search Manage agents Offers___ Outbound channel options Overlay Overlay___ Platform administration Roles Routing Scenario: Onboarding new agents SideBar SideBar___ Single Sign-On Standard responses Statistics options StatsService StatsService___ Styling the Widgets Supervisor options Templates Toaster Toaster___ Transactions Twitter channel options View audit trail Voice channel options Voicemail management Voicemail Management within Agent Setup WebChat WebChat Widget WebChatService Widgets Bus API overview Widgets videos WindowManager WindowManager___ Workitem channel options

None (172) · Journey (4)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (8) · Developer (10) · Developers (1) · GCAPI (4) · GCDeveloper (7) · ManageCC (94) · SDK (50) · Source (2)

None (88) · Agent Setup (72) · Agent Setup, Agent Workspace (2) · Agent Setup, Designer, Platform Administration (2) · Agent Workspace, Agent Setup (2) · Platform Administration (10)

None (176)

None (176)