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None (5) · No (84) · Yes (83)

PE-GPR (47) · Draft:PE-GPR (38) · ATC (6) · Draft:ATC (6) · Draft:PEC-WFM (5) · Draft:WID (4) · Solution (4) · PEC-WFM (4) · Draft:Solution (4) · Draft:PEC-OU (3) · Draft:PEC-GSM (3) · Draft:PEC-GS (2) · PEC-OU (2) · PEC-GS (2) · WID (2) · Draft:PEC-Dev (2)

Other values: ; Draft:ContentAdmin Draft:GAA Draft:GAWFM Draft:PEC-AD Draft:PEC-AS Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-Chat Draft:PEC-COB Draft:PEC-DC Draft:PEC-Email Draft:PEC-GPA Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-REC Draft:PEC-REP Draft:PEC-ROU Draft:PEC-SF Draft:PEC-VM Draft:PEC-Voice PEC-AD PEC-AS PEC-CAB PEC-CDDS PEC-Chat PEC-COB PEC-DC PEC-Email PEC-GPA PEC-IVR PEC-IWD PEC-REC PEC-REP PEC-ROU PEC-VM PEC-Voice UseCases User:Jumunn

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (19) · No (153)

None (103) · Administrator (19) · Administrator, Agent (4) · Administrator, Agent, Developer (2) · Administrator, Agent, Supervisor (14) · Administrator, Developer (6) · Administrator, Developer, Supervisor (4) · Administrator, Reviewer (2) · Agent, Supervisor (4) · Developer (6) · Staff (8)

What you can monitor (4) · Monitor predictor feature coverage (4) · View KPI outcome (4) · View model accuracy (4) · The Settings menu (4) · Create and update users and roles (4) · How to configure score expressions (3) · View the Customer Profile schema (3) · Upload interaction and other data (3) · Feature Analysis report (3) · View the Agent Profile schema (3) · View uploaded datasets (3) · Create and update predictors (3) · Agent Variance report (3)

Other values: ; 3rd Party and Open Source Software Used A/B model performance testing Configure an account Configure your password policies Configure, train, and test models Create and test predictors and models Create and train predictors and models Customer Service Automation Solution Guide (Genesys Multicloud CX) Deploying Widgets Developer Sandbox Engage Widget FAQs for agents Genesys Base Cases for Genesys Multicloud CX Genesys Multicloud CX AI-Powered Forecasting Genesys Multicloud CX APIs Genesys Multicloud CX Platform Availability FAQs Genesys Predictive Engagement resources for developers Genesys Skills Management API Guide Genesys Softphone for Agents and Supervisors Getting Started with CX Contact How Agent Setup works How Agent Workspace works How Callback works How Chat works How Cloud Data Download Service works How Co-browse works How Digital Channels works How Does GPR Score Agents? How Email works How Genesys Softphone works How Gplus Adapter for Salesforce works How Intelligent Workload Distribution works How IVR works How Outbound works How Predictive Routing works How Recording, Quality Management and Speech Analytics works How Reporting works How Routing works How to create a chatbot How Voice works How Widgets works How Workforce Management works Integrating Genesys Predictive Engagement into Genesys Engage on-premises Integrating Gplus Adapter in Lightning Journey history data retention period change Outbound Quick Start: Load a New Sub-campaign and Make a Call Outcome limitation change Performance DNA Moodle Integration Setup Guide Prerequisites for Genesys Engage on-premisess Deployments Prerequisites for Genesys Multicloud CX Deployments Provisioning Genesys Multicloud CX Hybrid Integrations Reset a password Reset your password Routing Scenarios Using GPR test2 TestStandalone Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application Using Predictive Engagement in Genesys Multicloud CX View Agent Details View Customer Details View Datasets Trends and Reports View jobs reports and details View your uploaded data Voicemail for agents and supervisors WebChat Widget WFM Web Content Accessibility Which version am I using? Workforce Management Product Alerts

None (23) · Create and update users and roles (4) · View model accuracy (4) · View KPI outcome (4) · The Settings menu (4) · Monitor predictor feature coverage (4) · What you can monitor (4) · How to configure score expressions (3) · View uploaded datasets (3) · Agent Variance report (3) · Feature Analysis report (3) · View the Agent Profile schema (3) · Upload interaction and other data (3) · View the Customer Profile schema (3) · Create and update predictors (3)

Other values: ; A/B model performance testing AutoSolutions Callback Co-browse Configure an account Configure your password policies Configure, train, and test models Create and test predictors and models Create and train predictors and models createchatbot Deploying Widgets Email Engage Widget Genesys Multicloud CX AI-Powered Forecasting Genesys Multicloud CX Prerequisites Genesys Predictive Engagement in Genesys Engage on-premises Genesys Skills Management API Guide Getting Started Gplus Adapter SF How Agent Workspace works How Chat works How Digital Channels works How Does GPR Score Agents? How Genesys Softphone works How IVR works How IWD works How Predictive Routing works How Recording, Quality Management and Speech Analytics works How reporting works How routing works How voice works How Widgets works How Workforce Management works Integrating Gplus Adapter in Lightning Outbound Quick Start: Load a New Sub-campaign and Make a Call Performance DNA Moodle Integration Setup Guide Prerquisites Provisioning Reset a password Reset your password Routing Scenarios Using GPR test2 Third party Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application Using Predictive Engagement in Genesys Multicloud CX View Agent Details View Customer Details View Datasets Trends and Reports View jobs reports and details View your uploaded data Voicemail for agents and supervisors WebChat Widget WFM Web Content Accessibility

None (163) · bots (2) · GPRAnalysis (4) · GPRDataUpload (2) · OSHelp (1)

None (3) · Agent Setup (2) · Agent Workspace (2) · Callback (2) · Chat (2) · Cloud Data Download Service (2) · Co-Browse (2) · Digital Channels (2) · Email (2) · Genesys Agent Assist (1) · Genesys Predictive Engagement (12) · Genesys Predictive Routing (84) · Genesys Recording, Quality Management, and Speech Analytics (2) · Genesys Skills Management (3) · Genesys Softphone (4) · Genesys Use Cases (1) · Gplus Adapter for Salesforce (2) · Gplus Adapter for WFM (1) · Intelligent Workload Distribution (2) · Internal Content Administration (1) · IVR Administration (2) · NOPRODUCT (1) · Outbound (CX Contact) (5) · Reporting (2) · Routing and Designer (2) · Solutions (8) · Success Factors for Genesys Multicloud CX (1) · Voice (2) · Voicemail (2) · Widgets (6) · Workforce Management (9)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (131) · Agent Setup (2) · Agent Setup, Cloud Data Download Service (2) · Agent Workspace (2) · Agent Workspace, Agent Setup (2) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Platform Administration (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · CX Contact (2) · Designer (2) · Designer, Platform Administration (2) · GPR Core Platform (2) · IVR Administration (2) · Outbound,Outbound Administration (1) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (2) · Workforce Administration (2) · Workforce Administration, Workforce Management (2)

None (150) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · ce18, ce31 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)

None (172)