Drilldown: Article

None (2) · No (179) · Yes (4)

Draft:PEC-AS (36) · Draft:PEC-REC (66) · PEC-AS (36) · PEC-REC (47)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

No (185)

Administrator (185)

What is an interaction (4) · Interaction lists (3) · Trending (3) · Explore (3) · Report widget (3) · Search Results grid (3) · Managing widgets (3) · Create a new dashboard (3) · Content browser (3) · Dashboard (3) · Working with saved trending filters (3) · Working with dashboards (3)

Other values: ; Access control for Recording users Action Items Add and manage Caller ID Agent groups Analyze related words Available report templates Blob Storage Bulk import Business attributes Case and toast data Categories Channel options Chat channel options Configure global login Contacts Create a new search Create a Trending filter Create an evaluation Create and manage custom agent states Create and manage forms Deploying the Screen Recording Service Desktop Views options Dispositions Email addresses and mailboxes Email channel options Enable external URLs Enable feedback Evaluation Sessions Evaluations Manager Explore terms Export agent accounts Facebook channel options FAQ Article Form questions Forms Manager Genesys Softphone How Agent Setup works How Recording, Quality Management and Speech Analytics works Interaction history advanced search Manage agents and other users Manage the Blacklist My Messages widget New in this release Outbound channel options Performing and managing Evaluation Sessions Permalink Programs Public and private keys Quality Management (QM) Recording certificate management Recording Cloud Backup Service Report templates Reports Routing Saved searches Scenario: Onboarding agents and supervisors Screen Recordings Search Filter Single Sign-On Specifying search criteria Standard responses Statistics options Supervisor options Tools Topics Topics, Categories, and Programs Transactions Trending chart data description Trending Filter toolbar description Trending Filter tooltip description Twitter channel options Using the Media Player View audit trail Voice channel options Working with interactions Working with saved reports Workitem channel options

What is an interaction (4) · Interaction lists (3) · Explore (3) · Working with saved trending filters (3) · Dashboard (3) · Managing widgets (3) · Working with dashboards (3) · Report widget (3) · Create a new dashboard (3) · Search Results grid (3) · Content browser (3) · Trending (3)

Other values: ; Access control for Recording users Action Items Agent groups Analyze related words Available report templates Blob Storage Bulk import Business attributes Caller ID Case and toast data Categories Channel options Chat channel options Configure global login Contacts Create a new search Create a Trending filter Create an evaluation Create and manage forms Create custom agent states Deploying the Screen Recording Service Desktop Views options Dispositions Email addresses and mailboxes Email channel options Enable external URLs Enable feedback Evaluation Sessions Evaluations Manager Explore terms Export agent accounts Facebook channel options FAQ Article Form questions Forms Manager Genesys Softphone How Recording, Quality Management and Speech Analytics works Interaction history advanced search Manage agents Manage the Blacklist My Messages widget New in this release Outbound channel options Performing and managing Evaluation Sessions Permalink Programs Public and private keys Quality Management (QM) Recording certificate management Recording Cloud Backup Service Report templates Reports Routing Saved searches Scenario: Onboarding new agents Screen Recordings Search Filter Single Sign-On Specifying search criteria Standard responses Statistics options Supervisor options Tools Topics Topics, Categories, and Programs Transactions Trending chart data description Trending Filter toolbar description Trending Filter tooltip description Twitter channel options Using the Media Player View audit trail Voice channel options Working with interactions Working with saved reports Workitem channel options

None (185)

Agent Setup (72) · Genesys Recording, Quality Management, and Speech Analytics (113)

None (4) · Admin (19) · Administrator (8) · ManageCC (70) · User (84)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (183) · CE01 (2)

None (185)