Drilldown: Article

None (1) · No (185) · Yes (15)

Draft:Mixed (22) · PEC-CAB (16) · Draft:PEC-CAB (16) · Draft:PEC-GPA (12) · PEC-GPA (11) · Mixed (8) · Draft:PEC-GS (6) · Draft:PEC-WFM (6) · Draft:PEC-IWD (6) · PEC-WFM (6) · PEC-GS (5) · Draft:Solution (5) · PEC-REP (5) · Draft:PEC-REP (5) · Draft:PEC-Admin (4) · PEC-IWD (4) · Draft:GAA (4) · Draft:ContentAdmin (4)

Other values: ; AUTH DES Draft:AUTH Draft:DES Draft:GAWFM Draft:GVP Draft:GWS Draft:IXN Draft:PE-GPR Draft:PEC-AD Draft:PEC-AS Draft:PEC-DC Draft:PEC-Email Draft:PEC-OU Draft:PrivateEdition Draft:STRMS Draft:System Draft:TLM Draft:UCS Draft:VM Draft:WebRTC GAA GVP GWS IXN PE-GPR PEC-AD PEC-Admin PEC-AS PEC-DC PEC-Email PEC-OU PrivateEdition Solution STRMS System TLM UCS User:Tgilchri VM WebRTC

None (64) · Genesys Multicloud CX (3) · GenesysCloud (5) · GenesysEngage-cloud (91) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-onpremises (37)

None (1) · No (195) · Yes (5)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

Gplus Adapter support for Service Client API (3) · Historical Reporting / Genesys CX Insights (3) · Configure the Genesys Agent Assist Plugin for Workspace Desktop Edition (3)

Other values: ; Accessibility Activity History Agent and contact center statistics Agent Workspace / Workspace Web Edition (SIP) use case Agentless Outbound Campaigns Applications, roles and permissions Audio device settings Authentication (SSO) Billing Data Server (BDS) on premises Billing Data Service (BDS) on Mixed Mode Billing Data Service (BDS) on Mixed Mode with GVP standalone Callback scenarios Chat Bots Click-to-Dial Collaboration Configuration options reference Configuring and Using General Features Configuring Capacity rules Configuring Click-To-Call-In Groups Configuring Country and Number Validation rules Configuring Region Affinity rules Configuring SSO Controlling user access Create and update users and roles Create Service Channel Deploy Data Loader on EKS Deploying Genesys Softphone Dimension tables DisplayTitle1 Enhanced 911 (E911) Emergency Dialing Solution Guide Feature support and known limitations File-based call recording connector Generalized Architecture Genesys CX Insights Support for GDPR Genesys Designer Genesys Multicloud CX as an identity provider for Genesys Cloud CX Genesys Multicloud CX Email Genesys Multicloud CX Release Management and Communications Genesys Multicloud CX REST APIs and tutorials for Callback Genesys Softphone architecture Genesys Voice Platform (GVP) Getting started with Callback Gplus Adapter for Salesforce (v9) How Intelligent Workload Distribution works Inbound Voice with WebRTC and Web Phone Install the Genesys Agent Assist Plugin for Workspace Desktop Edition Integrate with Genesys Hub Integrating Gplus Adapter in Classic Integrating Gplus Adapter in Lightning Lucene query syntax Managing callbacks Microsoft Teams integration with Genesys Multicloud CX Migrating to Gplus Adapter (v9) Mixed Mode Overview Mixed Mode Suite Level Requirements Mixed Mode Use Cases Monitor callback queues Omnichannel Desktop Outbound Campaigns with Workspace Desktop Edition Outbound CX Contact use case Overview Platform / Configuration Server and GWS settings for Designer Preface Prepare for Gmail integration Prerequisites Provision <service_name> Provision Agent Setup Provision CX Contact Provision Digital Channels Provision Email Provision Event Stream Provision GCXI Provision Genesys Authentication Provision Genesys Engagement Service Provision Genesys Voice Platform Provision Genesys Web Services and Applications Provision Gplus Adapter for Salesforce Provision Gplus Adapter for WFM Provision Interaction Server Provision IWD Provision IWD Data Mart Provision RAA Provision Telemetry Service Provision the Tenant Service Provision UCS Provision Voice Microservices Provision WebRTC Provision Workspace Web Edition Provisioning Callback in Designer Provisioning Push Notifications Provisioning the Click-to-Call-In scenario Purge procedures and parameters Query examples Report scheduling Routing scenarios using GPR Screen Pop Service and Control tables Set up IWD Single sign on with Agent Workspace Tenant Provisioning TLS for Genesys Engage Servers Troubleshooting and validating functionality Troubleshooting Gplus Adapter Integration with Salesforce Viewing Click-To-Call-In records Voice Bots Voice taxes (United States) Web Real-Time Communication (WebRTC) Agents use case Web Services and Applications Workforce Engagement Management for Genesys Multicloud CX Solution Guide Workspace Web Edition with eServices digital channels Workspace Web Edition with Genesys Digital Channels

None (42) · Overview (4) · Reporting (3) · Configure the Plugin (3) · Service Client API (3)

Other values: ; Accessibility Activity History Agent and contact center statistics Agentless Audio device settings Authentication BDS on Mixed Mode BDS on Mixed Mode with GVP BDS on prem Callback scenarios Chat Bots Click-to-Dial Collaboration Configuration options reference Configuring and Using General Features Configuring Capacity rules Configuring Click-To-Call-In Groups Configuring Country and Number Validation rules Configuring Region Affinity rules Configuring SSO Controlling user access Create and update users and roles Create Service Channel CX Contact Deploy Data Loader on EKS Deploying Genesys Softphone Designer Digital Channels Dimension tables Enhanced 911 (E911) Emergency Dialing Solution Guide Feature support File-based call recording connector General Architecture Genesys Multicloud CX Email Genesys Multicloud CX REST APIs and tutorials for Callback Genesys Softphone architecture Getting started with Callback Gplus Adapter for Salesforce (v9) GVP How IWD works Install the plugin Integrate with Genesys Hub Integrating Gplus Adapter in Classic Integrating Gplus Adapter in Lightning IWD Queries Managing callbacks Microsoft Teams integration Migrating to Gplus Adapter (v9) Monitor callback queues Omnichannel Desktop Platform / Configuration Server and GWS settings for Designer Preface Prepare for Gmail integration Prerequisites Provision Event Stream Provision GPA Provision GWS Provision WWE Provisioning Callback in Designer Provisioning Push Notifications Provisioning the Click-to-Call-In scenario Purge procedures and parameters Query examples Report scheduling Routing scenarios using GPR Screen Pop Service and Control tables Set up IWD Single sign on with Agent Workspace Suite Level Requirements Support for GDPR TLS TOCTitle1 Troubleshooting Troubleshooting and validating functionality Use Cases Viewing Click-To-Call-In records Voice Bots Voice taxes WDE WebRTC agents WebRTC and Web Phone Workforce Engagement Management for Genesys Multicloud CX Solution Guide Workspace Web Edition WWE with eServices

None (193) · CallbackClickToCall (6) · Journey (2)

None (26) · Administrator (3) · Agent folder (1) · Agent Setup (2) · Agent Workspace (2) · Callback (32) · Designer (4) · Digital Channels (4) · Email (2) · Event Stream (1) · Genesys Agent Assist (7) · Genesys Authentication (3) · Genesys Multicloud CX Mixed Mode (12) · Genesys Multicloud CX Private Edition (2) · Genesys Predictive Routing (5) · Genesys Softphone (11) · Genesys Voice Platform (2) · Genesys Web Services and Applications (2) · Gplus Adapter for Salesforce (23) · Gplus Adapter for WFM (1) · Intelligent Workload Distribution (9) · Interaction Server (2) · Internal Content Administration (4) · Outbound (CX Contact) (2) · Reporting (10) · Solutions (6) · System-Level Documentation (2) · Telemetry Service (2) · Universal Contact Service (2) · Voice Microservices (3) · WebRTC (2) · Workforce Management (12)

None (13) · Admin (4) · Administrator (75) · AuthPEGuide (2) · CABPEGuide (2) · CXCPEGuide (2) · DCPEGuide (1) · Deployment (34) · Designer (2) · DESPEGuide (2) · EmailPEGuide (2) · ETLRef (12) · GAWFMPEGuide (1) · GCXIPEGuide (4) · GenesysEngageCloudRN (1) · GPAPEGuide (1) · GVPPEGuide (2) · GWSPEGuide (3) · Help (2) · IWDDMPEGuide (2) · IWDPEGuide (2) · IXNPEGuide (2) · ManageCC (2) · PEGuide (1) · PulsePEGuide (2) · Small (1) · STRMSPEGuide (2) · TenantPEGuide (2) · Test (1) · TLMPEGuide (2) · UCSPEGuide (2) · VMPEGuide (4) · WDEPlugin (7) · WebRTCPEGuide (2) · WWEPEGuide (2)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (198) · BO02 (1) · BO02, BO03 (2)

None (157) · 55cef4ff-9306-4313-8fd8-377282a38478 (44)