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Article > Platform : GenesysCloud, GenesysEngage-cloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or PureConnect, GenesysEngage-cloud or None & Product : Genesys Dialog Engine or Genesys Multicloud CX Private Edition or Genesys Predictive Routing

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