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Article > Platform : GenesysCloud or GenesysEngage-cloud, PureConnect or GenesysEngage-cloud, PureConnect, GenesysCloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or PureConnect, GenesysEngage-cloud & ComingSoon : No or None

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None (19) · No (213) · Yes (24)
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ATC (24) · Blueprints (1) · ContentAdmin (1) · Docker (3) · Draft:ATC (34) · Draft:ContentAdmin (40) · Draft:Docker (9) · Draft:GAM (24) · Draft:GDE (10) · Draft:PEC-AS (1) · Draft:PEC-DC (1) · Draft:PEC-GPA (1) · Draft:PEC-GSM (1) · Draft:PEC-IWD (1) · Draft:PEC-OU (1) · Draft:PEC-test (5) · Draft:QNA (1) · Draft:Solution (3) · Draft:UCSales (3) · Draft:Usecases (1) · Draft:WID (17) · GAM (22) · GDE (24) · PEC-AS (1) · PEC-DC (1) · PEC-GPA (1) · PEC-IWD (1) · PEC-OU (1) · QNA (1) · Solution (3) · UCSales (4) · WID (15)
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None (238) · Administrator (8) · Administrator, Developer (2) · Developer (8)
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About the data we track (4) · Get started (4) · Gplus Adapter support for Service Client API (3) · Overview (3) · Confirmations (3) · WebChat (3) · WebChatService (3) · Utterances (3) · An agent's experience in Genesys Cloud CX (3) · Available metrics (3) · Create your first chat bot (3) · Deploy the tracking snippet (3) · Intents (3)
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None (66) · Genesys Cloud CX (9) · About the data we track (4) · Deploy the tracking snippet (3) · WebChat (3) · Create your first bot (3) · Service Client API (3) · About this guide (3) · Available metrics (3)
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