Campaign Group Event Record Dashboard
From Genesys Documentation
This topic is part of the manual Outbound (CX Contact) CX Contact Help for version Current of Outbound (CX Contact).
Contents
Learn about the Campaign Group Event Record Dashboard.
Related documentation:
The Campaign Group Event Record Dashboard 
contains data about the status of a Campaign group.
Campaign Group Event records can contain data associated with one or more of the following fields:
| Field | Type | Description |
|---|---|---|
| id | keyword | Elasticsearch Index ID |
| @timestamp | date | The timestamp of when the Elasticsearch index was submitted. |
| ccid | keyword | Contact Center ID |
| sessionuuid | keyword | The Session GUID of the currently active/running campaign group. |
| action | keyword | The action that was applied to the Campaign Group. For example, ['None', 'LoadCampaign', 'StartDialing', 'StopDialing', 'UnloadCampaign']. |
| state | keyword | The current Campaign Group state. For example, ['NotLoaded', 'Active', 'Running', 'UnloadInProgress', 'WaitingUnload', 'NotLoaded']. |
| dialingMode | keyword | The Dialing mode. |
| campaignName | keyword | The Campaign name. |
| campaignGroupName | keyword | The Campaign group name. |
| campaignGroupDBID | integer | The Campaign group DBID. |
| campaignTemplateName | keyword | The Campaign template name. |
| groupName | keyword | The Group name. |
| actualBusyFactor | float | The current agent's busy factor (reported by OCS). |
| actualHitRatio | float | The current Hit Ratio (reported by OCS). |
| actualOverdialRate | float | The percentage of abandoned calls (reported by OCS). |
| actualTimeToComplete | float | The time it took to complete the Group Campaign lists (reported by OCS). |
| lists | object | The Campaign Group calling lists. |
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