Difference between revisions of "PEC-OU/Current/CXContact/SCXML"
From Genesys Documentation
m (Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2") |
(Published) |
||
| Line 1: | Line 1: | ||
{{ArticleUnstructured | {{ArticleUnstructured | ||
| + | |Standalone=No | ||
|DisplayName=SCXML-based Treatments | |DisplayName=SCXML-based Treatments | ||
| + | |Platform=GenesysEngage-cloud | ||
| + | |TocName=SCXML-based Treatments | ||
| + | |Context=Learn how to apply an SCXML-based treatment. | ||
|Application=CX Contact | |Application=CX Contact | ||
|Role=Administrator | |Role=Administrator | ||
| − | |||
| − | |||
|ComingSoon=No | |ComingSoon=No | ||
| − | |||
}} | }} | ||
| + | {{NoteFormat|SCXML treatments are available only in CX Contact in Genesys Private Edition.|}} | ||
If you've created an SCXML treatment script and want to apply those treatment parameters to a dialing session, you can specify the URI to the SCXML treatment script in CX Contact. CX Contact navigates to the specified server or remote directory and stores the file internally. When you use this option, the system applies all treatment parameters defined in the SCXML treatment script and ignores all treatment parameters previously defined in CX Contact. | If you've created an SCXML treatment script and want to apply those treatment parameters to a dialing session, you can specify the URI to the SCXML treatment script in CX Contact. CX Contact navigates to the specified server or remote directory and stores the file internally. When you use this option, the system applies all treatment parameters defined in the SCXML treatment script and ignores all treatment parameters previously defined in CX Contact. | ||
To specify the URI to an SCXML treatment script: | To specify the URI to an SCXML treatment script: | ||
| − | # Select the '''Treatment''' tab for the dialing profile, campaign template, or campaign group. | + | |
| − | # Move the '''Scripting treatments''' switch to the '''On''' position. | + | #Select the '''Treatment''' tab for the dialing profile, campaign template, or campaign group. |
| − | # Specify the URI address. | + | #Move the '''Scripting treatments''' switch to the '''On''' position. |
| + | #Specify the URI address. | ||
Valid URI formats are as follows: | Valid URI formats are as follows: | ||
| − | |||
| − | |||
| + | *<nowiki>http://hostname/[directory]/script-name.scxml</nowiki> | ||
| + | *<nowiki>file://host/path/script-name.scxml</nowiki> | ||
<!-- | <!-- | ||
Defines the URI to the SCXML treatment script resource, which specifies the treatment used for this Campaign Group. The URI can contain treatment parameters and values that are applied to the instances of the treatment script created when running a dialing session for a campaign. The parameters can include any of the following: | Defines the URI to the SCXML treatment script resource, which specifies the treatment used for this Campaign Group. The URI can contain treatment parameters and values that are applied to the instances of the treatment script created when running a dialing session for a campaign. The parameters can include any of the following: | ||
Latest revision as of 15:20, November 4, 2021
This topic is part of the manual Outbound (CX Contact) CX Contact Help for version Current of Outbound (CX Contact).
Learn how to apply an SCXML-based treatment.
Related documentation:
Important
SCXML treatments are available only in CX Contact in Genesys Private Edition.If you've created an SCXML treatment script and want to apply those treatment parameters to a dialing session, you can specify the URI to the SCXML treatment script in CX Contact. CX Contact navigates to the specified server or remote directory and stores the file internally. When you use this option, the system applies all treatment parameters defined in the SCXML treatment script and ignores all treatment parameters previously defined in CX Contact.
To specify the URI to an SCXML treatment script:
- Select the Treatment tab for the dialing profile, campaign template, or campaign group.
- Move the Scripting treatments switch to the On position.
- Specify the URI address.
Valid URI formats are as follows:
- http://hostname/[directory]/script-name.scxml
- file://host/path/script-name.scxml
Comments or questions about this documentation? Contact us for support!