Difference between revisions of "PEC-OU/Current/CXContact/ApplyTreatments"
From Genesys Documentation
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{{ArticleUnstructured | {{ArticleUnstructured | ||
| + | |PageType= | ||
| + | |Standalone=No | ||
|DisplayName=Apply Treatments | |DisplayName=Apply Treatments | ||
| + | |Platform=GenesysEngage-cloud | ||
| + | |TocName=Apply Treatments | ||
| + | |Context=Learn about treatments in CX Contact. | ||
|Application=CX Contact | |Application=CX Contact | ||
|Role=Administrator | |Role=Administrator | ||
| − | |||
| − | |||
|ComingSoon=No | |ComingSoon=No | ||
| − | |||
}} | }} | ||
A treatment defines what CX Contact should do with a call that does not reach the intended party. | A treatment defines what CX Contact should do with a call that does not reach the intended party. | ||
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On the '''Treatment''' tab for a dialing profile, campaign template, or campaign group, Treatments are broken down into the following sub-tabs: | On the '''Treatment''' tab for a dialing profile, campaign template, or campaign group, Treatments are broken down into the following sub-tabs: | ||
| − | * {{Link-SomewhereInThisManual|topic=DeliveryRetry|anchor=Delivery|display text=Delivery Options}} - Define the circumstances in which the system should connect a call to an agent. (Applicable to the voice channel only.) | + | *{{Link-SomewhereInThisManual|topic=DeliveryRetry|anchor=Delivery|display text=Delivery Options}} - Define the circumstances in which the system should connect a call to an agent. (Applicable to the voice channel only.) |
| − | * {{Link-SomewhereInThisManual|topic=DeliveryRetry|anchor=Retry|display text=Retry Options}} - Define how the system should respond to any given delivery result or disposition code. | + | *{{Link-SomewhereInThisManual|topic=DeliveryRetry|anchor=Retry|display text=Retry Options}} - Define how the system should respond to any given delivery result or disposition code. |
| − | * {{Link-SomewhereInThisManual|topic=DeviceEscalation|anchor=top|display text=Device Escalation}} - If a single record contains more than one device, use this feature to identify which device(s) are contacted as well as the order in which they are contacted. | + | *{{Link-SomewhereInThisManual|topic=DeviceEscalation|anchor=top|display text=Device Escalation}} - If a single record contains more than one device, use this feature to identify which device(s) are contacted as well as the order in which they are contacted. |
*{{Link-SomewhereInThisManual|topic=SCXML|anchor=top|display text=SCXML Treatments}} - Specify a URI to a stored SCXML treatment script. When you do this, the system applies all treatment configuration defined in the script and ignores all treatment configuration previously defined in CX Contact. | *{{Link-SomewhereInThisManual|topic=SCXML|anchor=top|display text=SCXML Treatments}} - Specify a URI to a stored SCXML treatment script. When you do this, the system applies all treatment configuration defined in the script and ignores all treatment configuration previously defined in CX Contact. | ||
Latest revision as of 17:10, February 9, 2021
This topic is part of the manual Outbound (CX Contact) CX Contact Help for version Current of Outbound (CX Contact).
Learn about treatments in CX Contact.
Related documentation:
A treatment defines what CX Contact should do with a call that does not reach the intended party.
On the Treatment tab for a dialing profile, campaign template, or campaign group, Treatments are broken down into the following sub-tabs:
- Delivery Options - Define the circumstances in which the system should connect a call to an agent. (Applicable to the voice channel only.)
- Retry Options - Define how the system should respond to any given delivery result or disposition code.
- Device Escalation - If a single record contains more than one device, use this feature to identify which device(s) are contacted as well as the order in which they are contacted.
- SCXML Treatments - Specify a URI to a stored SCXML treatment script. When you do this, the system applies all treatment configuration defined in the script and ignores all treatment configuration previously defined in CX Contact.
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