Difference between revisions of "PEC-OU/Current/CXContact/smsemail"

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(Published)
Line 8: Line 8:
 
|Section={{Section
 
|Section={{Section
 
|alignment=Vertical
 
|alignment=Vertical
−
|structuredtext=The SMS/EMAIL Record Dashboard [[File: Analytics-sms.png|link=]] contains data about SMS/email events.  
+
|structuredtext=The SMS/EMAIL Record Dashboard [[File: Analytics-sms.png|link=]] contains data about SMS/email events. The data on this dashboard is continuously updated and displays only the current state of an event.
  
 
SMS/email records can contain data associated with one or more of the following fields:
 
SMS/email records can contain data associated with one or more of the following fields:
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! width="200px"{{!}}'''Type'''
 
! width="200px"{{!}}'''Type'''
 
! width="200px"{{!}}'''Description'''
 
! width="200px"{{!}}'''Description'''
−
{{!}}-
 
−
{{!}}id
 
−
{{!}}keyword
 
−
{{!}}The Index ID.
 
 
{{!}}-
 
{{!}}-
 
{{!}}@timestamp
 
{{!}}@timestamp
 
{{!}}date
 
{{!}}date
 
{{!}}The ISO index timestamp.
 
{{!}}The ISO index timestamp.
−
{{!}}-
 
−
{{!}}timestamp
 
−
{{!}}integer
 
−
{{!}}The timestamp of the last time the index was updated.
 
−
{{!}}-
 
−
{{!}}ccid
 
−
{{!}}keyword
 
−
{{!}}The Contact Center ID.
 
−
{{!}}-
 
−
{{!}}mediaType
 
−
{{!}}keyword
 
−
{{!}}The Media type (sms, email).
 
 
{{!}}-
 
{{!}}-
 
{{!}}batchID
 
{{!}}batchID
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{{!}}The Batch ID in the message that was received from OCS.
 
{{!}}The Batch ID in the message that was received from OCS.
 
{{!}}-
 
{{!}}-
−
{{!}}messageID
+
{{!}}{{Link-SomewhereInThisVersion|manual=CXContact|topic=callresult|anchor=StndrdCllRslts|display text=callResult}}
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The unique Message ID. For example, ccid.calluuid.
+
{{!}}The call result.
 
{{!}}-
 
{{!}}-
 
{{!}}calluuid
 
{{!}}calluuid
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{{!}}The call attempt GUID.
 
{{!}}The call attempt GUID.
 
{{!}}-
 
{{!}}-
−
{{!}}sessionuuid
+
{{!}}campaignGroupName
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The session GUID for the currently active/running Campaign group.
+
{{!}}The Campaign group name.
 
{{!}}-
 
{{!}}-
 
{{!}}campaignName
 
{{!}}campaignName
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{{!}}The Campaign name.
 
{{!}}The Campaign name.
 
{{!}}-
 
{{!}}-
−
{{!}}groupName
+
{{!}}ccid
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The Group name.
+
{{!}}The Contact Center ID.
−
{{!}}-
 
−
{{!}}campaignGroupName
 
−
{{!}}keyword
 
−
{{!}}The Campaign group name.
 
−
{{!}}-
 
−
{{!}}listName
 
−
{{!}}keyword
 
−
{{!}}The calling list name.
 
 
{{!}}-
 
{{!}}-
 
{{!}}chainId
 
{{!}}chainId
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{{!}}integer
 
{{!}}integer
 
{{!}}The number of the device in the contact/chain.
 
{{!}}The number of the device in the contact/chain.
 +
{{!}}-
 +
{{!}}clientId
 +
{{!}}keyword
 +
{{!}}The Client ID in the Input file that was provided from the specification file.
 
{{!}}-
 
{{!}}-
 
{{!}}contact_info
 
{{!}}contact_info
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{{!}}The device's phone number or email address.
 
{{!}}The device's phone number or email address.
 
{{!}}-
 
{{!}}-
−
{{!}}from
+
{{!}}content
−
{{!}}keyword
+
{{!}}text
−
{{!}}The sender's phone number or email address.
+
{{!}}The content of an SMS message after personalization was applied.
 
{{!}}-
 
{{!}}-
−
{{!}}subject
+
{{!}}deliveryReceipt
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The subject of the message.
+
{{!}}The Nexus delivery result code.
 
{{!}}-
 
{{!}}-
−
{{!}}clientId
+
{{!}}disposition
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The Client ID in the Input file that was provided from the specification file.
+
{{!}}The Disposition code. For example, <Nexus Delivery Result>:<Nexus extended state>
 
{{!}}-
 
{{!}}-
−
{{!}}timeReceivedFromOCS
+
{{!}}errorCode
−
{{!}}date
+
{{!}}integer
−
{{!}}The timestamp of when the message was received from OCS.
+
{{!}}The error code.
 
{{!}}-
 
{{!}}-
−
{{!}}timeSubmittedToNexus
+
{{!}}errorMessage
−
{{!}}date
+
{{!}}keyword
−
{{!}}The timestamp of when the message was submitted to Nexus.
+
{{!}}The error message.
 
{{!}}-
 
{{!}}-
−
{{!}}timeResponseReceived
+
{{!}}from
−
{{!}}date
+
{{!}}keyword
−
{{!}}The timestamp of when the message was received from Nexus.
+
{{!}}The sender's phone number or email address.
 
{{!}}-
 
{{!}}-
−
{{!}}timeOCSNotified
+
{{!}}groupName
−
{{!}}date
+
{{!}}keyword
−
{{!}}The timestamp of when OCS provided a result.
+
{{!}}The Group name.
 
{{!}}-
 
{{!}}-
−
{{!}}timeConsumerResponded
+
{{!}}id
−
{{!}}date
 
−
{{!}}The timestamp of when the user response (STOP) was received from Nexus.
 
−
{{!}}-
 
−
{{!}}deliveryReceipt
 
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The Nexus delivery result code.
+
{{!}}The Index ID.
 
{{!}}-
 
{{!}}-
−
{{!}}{{Link-SomewhereInThisVersion|manual=CXContact|topic=callresult|anchor=StndrdCllRslts|display text=callResult}}
+
{{!}}listName
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The call result.
+
{{!}}The calling list name.
 
{{!}}-
 
{{!}}-
−
{{!}}disposition
+
{{!}}mediaType
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The Disposition code. For example, <Nexus Delivery Result>:<Nexus extended state>
+
{{!}}The Media type (sms, email).
 
{{!}}-
 
{{!}}-
−
{{!}}status
+
{{!}}messageID
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The message status. For example, ['receivedFromOCS', 'queuedInternally', 'submittedToNexus', 'respondedFromNexus', 'notifiedOCS'].
+
{{!}}The unique Message ID. For example, ccid.calluuid.
 
{{!}}-
 
{{!}}-
 
{{!}}optout
 
{{!}}optout
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{{!}}Indicate if the user sent STOP (for SMS) or unsubscribed (for email).
 
{{!}}Indicate if the user sent STOP (for SMS) or unsubscribed (for email).
 
{{!}}-
 
{{!}}-
−
{{!}}errorCode
+
{{!}}providerReceipt
−
{{!}}integer
+
{{!}}keyword
−
{{!}}The error code.
+
{{!}}The final SMS delivery state received from the SMS Aggregator.
 
{{!}}-
 
{{!}}-
−
{{!}}errorMessage
+
{{!}}sessionuuid
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The error message.
+
{{!}}The session GUID for the currently active/running Campaign group.
 
{{!}}-
 
{{!}}-
−
{{!}}content
+
{{!}}status
−
{{!}}text
+
{{!}}keyword
−
{{!}}The content of an SMS message after personalization was applied.
+
{{!}}The message status. For example, ['receivedFromOCS', 'queuedInternally', 'submittedToNexus', 'respondedFromNexus', 'notifiedOCS'].
 
{{!}}-
 
{{!}}-
−
{{!}}providerReceipt
+
{{!}}subject
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The final SMS delivery state received from the SMS Aggregator.
+
{{!}}The subject of the message.
 +
{{!}}-
 +
{{!}}timeConsumerResponded
 +
{{!}}date
 +
{{!}}The timestamp of when the user response (STOP) was received from Nexus.
 +
{{!}}-
 +
{{!}}timeOCSNotified
 +
{{!}}date
 +
{{!}}The timestamp of when OCS provided a result.
 +
{{!}}-
 +
{{!}}timeReceivedFromOCS
 +
{{!}}date
 +
{{!}}The timestamp of when the message was received from OCS.
 +
{{!}}-
 +
{{!}}timeResponseReceived
 +
{{!}}date
 +
{{!}}The timestamp of when the message was received from Nexus.
 +
{{!}}-
 +
{{!}}timestamp
 +
{{!}}integer
 +
{{!}}The timestamp of the last time the index was updated.
 +
{{!}}-
 +
{{!}}timeSubmittedToNexus
 +
{{!}}date
 +
{{!}}The timestamp of when the message was submitted to Nexus.
 
{{!}}-
 
{{!}}-
 
{{!}}userData
 
{{!}}userData

Revision as of 09:28, December 15, 2021

This topic is part of the manual Outbound (CX Contact) CX Contact Help for version Current of Outbound (CX Contact).

Learn about the SMS/EMAIL Record Dashboard.

The SMS/EMAIL Record Dashboard Analytics-sms.png contains data about SMS/email events. The data on this dashboard is continuously updated and displays only the current state of an event.

SMS/email records can contain data associated with one or more of the following fields:

Field Type Description
@timestamp date The ISO index timestamp.
batchID keyword The Batch ID in the message that was received from OCS.
callResult keyword The call result.
calluuid keyword The call attempt GUID.
campaignGroupName keyword The Campaign group name.
campaignName keyword The Campaign name.
ccid keyword The Contact Center ID.
chainId integer Indicates the Contact ID in the database table.
chainN integer The number of the device in the contact/chain.
clientId keyword The Client ID in the Input file that was provided from the specification file.
contact_info keyword The device's phone number or email address.
content text The content of an SMS message after personalization was applied.
deliveryReceipt keyword The Nexus delivery result code.
disposition keyword The Disposition code. For example, <Nexus Delivery Result>:<Nexus extended state>
errorCode integer The error code.
errorMessage keyword The error message.
from keyword The sender's phone number or email address.
groupName keyword The Group name.
id keyword The Index ID.
listName keyword The calling list name.
mediaType keyword The Media type (sms, email).
messageID keyword The unique Message ID. For example, ccid.calluuid.
optout boolean Indicate if the user sent STOP (for SMS) or unsubscribed (for email).
providerReceipt keyword The final SMS delivery state received from the SMS Aggregator.
sessionuuid keyword The session GUID for the currently active/running Campaign group.
status keyword The message status. For example, ['receivedFromOCS', 'queuedInternally', 'submittedToNexus', 'respondedFromNexus', 'notifiedOCS'].
subject keyword The subject of the message.
timeConsumerResponded date The timestamp of when the user response (STOP) was received from Nexus.
timeOCSNotified date The timestamp of when OCS provided a result.
timeReceivedFromOCS date The timestamp of when the message was received from OCS.
timeResponseReceived date The timestamp of when the message was received from Nexus.
timestamp integer The timestamp of the last time the index was updated.
timeSubmittedToNexus date The timestamp of when the message was submitted to Nexus.
userData object The user related data that was received from OCS and used for filling in templates.

Related Topics

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