Difference between revisions of "PEC-OU/Current/CXContact/smsnx"

Revision as of 19:44, September 1, 2021

Field	Type	Description
direction (outbound\|inbound)	keyword	The direction of the SMS/email communication.
keyword	keyword	The keyword value identified in the inbound SMS/email. For example, STOP or HELP. (This field reserved for future use.)
timestamp	integer	The timestamp of the last time the index was updated.
ccid	keyword	The Contact Center ID.
mediaType	keyword	The Media type (SMS/email).
batchID	keyword	The Batch ID in the message that was received from OCS.
messageID	keyword	The unique Message ID. For example, ccid.calluuid.
calluuid	keyword	The call attempt GUID.
sessionuuid	keyword	The session GUID for the currently active/running Campaign group.
campaignName	keyword	The Campaign name.
groupName	keyword	The Group name.
campaignGroupName	keyword	The Campaign group name.
campaignTemplateName	keyword	The Campaign template name.
listName	keyword	The calling list name.
contact_info	keyword	The device's phone number or email address.
from	keyword	The sender's phone number or email address.
subject	keyword	The subject of the message.
clientId	keyword	The Client ID in the Input file that was provided from the specification file.
status	keyword	The message status. For example, ['receivedFromOCS', 'queuedInternally', 'submittedToNexus', 'respondedFromNexus', 'notifiedOCS'].
errorCode	integer	The error code.
errorMessage	keyword	The error message.
content	text	The content of an SMS/email message after personalization was applied.
partition	keyword	The name of the partition/division responsible for the SMS/email communication.

@@ Line 10: / Line 10: @@
 |structuredtext=The SMS/email Conversations Dashboard contains data about SMS/email conversation events.
-{{NoteFormat|Although email is mentioned throughout this article, current only SMS conversations are supported and email conversations are reserved for future use.|2}}
+{{NoteFormat|Although mentioned throughout this article, email conversations are currently reserved for future use.|}}
 SMS/email conversations can contain data associated with one or more of the following fields: