Difference between revisions of "PEC-OU/Current/CXContact/smsnx"

From Genesys Documentation
Jump to: navigation, search
(Published)
 
(Published)
Line 1: Line 1:
 
{{Article
 
{{Article
 
|Standalone=No
 
|Standalone=No
−
|DisplayName=SMS Record Dashboard
+
|DisplayName=SMS/Email Conversations Dashboard
−
|TocName=SMS Record Dashboard
+
|TocName=SMS/Email Conversations Dashboard
−
|Context=Learn about the SMS Record Dashboard.
+
|Context=Learn about the SMS/Email Conversations Dashboard.
 
|ComingSoon=No
 
|ComingSoon=No
 
|Platform=GeneysyEngage_cloud
 
|Platform=GeneysyEngage_cloud
 
|Section={{Section
 
|Section={{Section
 
|alignment=Vertical
 
|alignment=Vertical
−
|structuredtext=The SMS Record Dashboard contains data about SMS events only.  
+
|structuredtext=The SMS/email Conversations Dashboard contains data about SMS/email conversation events.  
  
−
SMS records can contain data associated with one or more of the following fields:
+
{{NoteFormat|Although email is mentioned throughout this article, current only SMS conversations are supported and email conversations are reserved for future use.|2}}
 +
 
 +
SMS/email conversations can contain data associated with one or more of the following fields:
  
 
{{{!}}  
 
{{{!}}  
Line 19: Line 21:
 
{{!}}direction (outbound|inbound)
 
{{!}}direction (outbound|inbound)
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The direction of the SMS communication.
+
{{!}}The direction of the SMS/email communication.
 
{{!}}-
 
{{!}}-
 
{{!}}keyword
 
{{!}}keyword
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The keyword value identified in the inbound SMS. For example, STOP or HELP. (Reserved for future use.)
+
{{!}}The keyword value identified in the inbound SMS/email. For example, STOP or HELP. (This field reserved for future use.)
 
{{!}}-
 
{{!}}-
 
{{!}}timestamp
 
{{!}}timestamp
Line 35: Line 37:
 
{{!}}mediaType
 
{{!}}mediaType
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The Media type (sms).
+
{{!}}The Media type (SMS/email).
 
{{!}}-
 
{{!}}-
 
{{!}}batchID
 
{{!}}batchID
Line 103: Line 105:
 
{{!}}content
 
{{!}}content
 
{{!}}text
 
{{!}}text
−
{{!}}The content of an SMS message after personalization was applied.
+
{{!}}The content of an SMS/email message after personalization was applied.
 
{{!}}-
 
{{!}}-
 
{{!}}partition
 
{{!}}partition
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The name of the partition/division responsible for the SMS communication.
+
{{!}}The name of the partition/division responsible for the SMS/email communication.
 
{{!}}}
 
{{!}}}
 
|Status=No
 
|Status=No

Revision as of 19:30, September 1, 2021

This topic is part of the manual Outbound (CX Contact) CX Contact Help for version Current of Outbound (CX Contact).

Learn about the SMS/Email Conversations Dashboard.

The SMS/email Conversations Dashboard contains data about SMS/email conversation events.

Tip
Although email is mentioned throughout this article, current only SMS conversations are supported and email conversations are reserved for future use.

SMS/email conversations can contain data associated with one or more of the following fields:

Field Type Description
direction (outbound|inbound) keyword The direction of the SMS/email communication.
keyword keyword The keyword value identified in the inbound SMS/email. For example, STOP or HELP. (This field reserved for future use.)
timestamp integer The timestamp of the last time the index was updated.
ccid keyword The Contact Center ID.
mediaType keyword The Media type (SMS/email).
batchID keyword The Batch ID in the message that was received from OCS.
messageID keyword The unique Message ID. For example, ccid.calluuid.
calluuid keyword The call attempt GUID.
sessionuuid keyword The session GUID for the currently active/running Campaign group.
campaignName keyword The Campaign name.
groupName keyword The Group name.
campaignGroupName keyword The Campaign group name.
campaignTemplateName keyword The Campaign template name.
listName keyword The calling list name.
contact_info keyword The device's phone number or email address.
from keyword The sender's phone number or email address.
subject keyword The subject of the message.
clientId keyword The Client ID in the Input file that was provided from the specification file.
status keyword The message status. For example, ['receivedFromOCS', 'queuedInternally', 'submittedToNexus', 'respondedFromNexus', 'notifiedOCS'].
errorCode integer The error code.
errorMessage keyword The error message.
content text The content of an SMS/email message after personalization was applied.
partition keyword The name of the partition/division responsible for the SMS/email communication.

Related topics

Retrieved from "https://all.docs.genesys.com/PEC-OU/Current/CXContact/smsnx (2025-08-29 01:03:40)"
Comments or questions about this documentation? Contact us for support!