Difference between revisions of "PEC-OU/Current/CXContact/smsnx"

From Genesys Documentation
Jump to: navigation, search
(Published)
(Published)
Line 8: Line 8:
 
|Section={{Section
 
|Section={{Section
 
|alignment=Vertical
 
|alignment=Vertical
−
|structuredtext=The SMS/email Conversations Dashboard contains data about SMS/email conversation events.  
+
|structuredtext=The SMS/email Conversations Dashboard contains data about SMS/email conversation events. As long as the conversations continue, new records are added to the dashboard, and all the messages from the conversations are displayed.
  
 
{{NoteFormat|Although mentioned throughout this article, email conversations are currently reserved for future use.|}}
 
{{NoteFormat|Although mentioned throughout this article, email conversations are currently reserved for future use.|}}
  
 
SMS/email conversations can contain data associated with one or more of the following fields:
 
SMS/email conversations can contain data associated with one or more of the following fields:
−
 
 
{{{!}}  
 
{{{!}}  
 
! width="200px"{{!}}'''Field'''
 
! width="200px"{{!}}'''Field'''
Line 19: Line 18:
 
! width="200px"{{!}}'''Description'''
 
! width="200px"{{!}}'''Description'''
 
{{!}}-
 
{{!}}-
−
{{!}}direction (outbound|inbound)
+
{{!}}batchID
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The direction of the SMS/email communication.
+
{{!}}The Batch ID in the message that was received from OCS.
 
{{!}}-
 
{{!}}-
 +
{{!}}calluuid
 
{{!}}keyword
 
{{!}}keyword
 +
{{!}}The call attempt GUID.
 +
{{!}}-
 +
{{!}}campaignGroupName
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The keyword value identified in the inbound SMS/email. For example, STOP or HELP. (This field reserved for future use.)
+
{{!}}The Campaign group name.
 +
{{!}}-
 +
{{!}}campaignName
 +
{{!}}keyword
 +
{{!}}The Campaign name.
 
{{!}}-
 
{{!}}-
−
{{!}}timestamp
+
{{!}}campaignTemplateName
−
{{!}}integer
+
{{!}}keyword
−
{{!}}The timestamp of the last time the index was updated.
+
{{!}}The Campaign template name.
 
{{!}}-
 
{{!}}-
 
{{!}}ccid
 
{{!}}ccid
Line 35: Line 42:
 
{{!}}The Contact Center ID.
 
{{!}}The Contact Center ID.
 
{{!}}-
 
{{!}}-
−
{{!}}mediaType
+
{{!}}clientId
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The Media type (SMS/email).
+
{{!}}The Client ID in the Input file that was provided from the specification file.
 
{{!}}-
 
{{!}}-
−
{{!}}batchID
+
{{!}}contact_info
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The Batch ID in the message that was received from OCS.
+
{{!}}The device's phone number or email address.
 +
{{!}}-
 +
{{!}}content
 +
{{!}}text
 +
{{!}}The content of an SMS/email message after personalization was applied.
 
{{!}}-
 
{{!}}-
−
{{!}}messageID
+
{{!}}direction (outbound|inbound)
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The unique Message ID. For example, ccid.calluuid.
+
{{!}}The direction of the SMS/email communication.
 
{{!}}-
 
{{!}}-
−
{{!}}calluuid
+
{{!}}errorCode
−
{{!}}keyword
+
{{!}}integer
−
{{!}}The call attempt GUID.
+
{{!}}The error code.
 
{{!}}-
 
{{!}}-
−
{{!}}sessionuuid
+
{{!}}errorMessage
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The session GUID for the currently active/running Campaign group.
+
{{!}}The error message.
 
{{!}}-
 
{{!}}-
−
{{!}}campaignName
+
{{!}}from
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The Campaign name.
+
{{!}}The sender's phone number or email address.
 
{{!}}-
 
{{!}}-
 
{{!}}groupName
 
{{!}}groupName
Line 63: Line 74:
 
{{!}}The Group name.
 
{{!}}The Group name.
 
{{!}}-
 
{{!}}-
−
{{!}}campaignGroupName
 
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The Campaign group name.
 
−
{{!}}-
 
−
{{!}}campaignTemplateName
 
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The Campaign template name.
+
{{!}}The keyword value identified in the inbound SMS/email. For example, STOP or HELP. (This field reserved for future use.)
 
{{!}}-
 
{{!}}-
 
{{!}}listName
 
{{!}}listName
Line 75: Line 82:
 
{{!}}The calling list name.
 
{{!}}The calling list name.
 
{{!}}-
 
{{!}}-
−
{{!}}contact_info
+
{{!}}mediaType
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The device's phone number or email address.
+
{{!}}The Media type (SMS/email).
 
{{!}}-
 
{{!}}-
−
{{!}}from
+
{{!}}messageID
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The sender's phone number or email address.
+
{{!}}The unique Message ID. For example, ccid.calluuid.
 
{{!}}-
 
{{!}}-
−
{{!}}subject
+
{{!}}partition
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The subject of the message.
+
{{!}}The name of the partition/division responsible for the SMS/email communication.
 
{{!}}-
 
{{!}}-
−
{{!}}clientId
+
{{!}}sessionuuid
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The Client ID in the Input file that was provided from the specification file.
+
{{!}}The session GUID for the currently active/running Campaign group.
 
{{!}}-
 
{{!}}-
 
{{!}}status
 
{{!}}status
Line 95: Line 102:
 
{{!}}The message status. For example, ['receivedFromOCS', 'queuedInternally', 'submittedToNexus', 'respondedFromNexus', 'notifiedOCS'].
 
{{!}}The message status. For example, ['receivedFromOCS', 'queuedInternally', 'submittedToNexus', 'respondedFromNexus', 'notifiedOCS'].
 
{{!}}-
 
{{!}}-
−
{{!}}errorCode
+
{{!}}subject
−
{{!}}integer
 
−
{{!}}The error code.
 
−
{{!}}-
 
−
{{!}}errorMessage
 
 
{{!}}keyword
 
{{!}}keyword
−
{{!}}The error message.
+
{{!}}The subject of the message.
 
{{!}}-
 
{{!}}-
−
{{!}}content
+
{{!}}timestamp
−
{{!}}text
+
{{!}}integer
−
{{!}}The content of an SMS/email message after personalization was applied.
+
{{!}}The timestamp of the last time the index was updated.
−
{{!}}-
 
−
{{!}}partition
 
−
{{!}}keyword
 
−
{{!}}The name of the partition/division responsible for the SMS/email communication.
 
 
{{!}}}
 
{{!}}}
 
|Status=No
 
|Status=No

Revision as of 09:28, December 15, 2021

This topic is part of the manual Outbound (CX Contact) CX Contact Help for version Current of Outbound (CX Contact).

Learn about the SMS/Email Conversations Dashboard.

The SMS/email Conversations Dashboard contains data about SMS/email conversation events. As long as the conversations continue, new records are added to the dashboard, and all the messages from the conversations are displayed.

Important
Although mentioned throughout this article, email conversations are currently reserved for future use.

SMS/email conversations can contain data associated with one or more of the following fields:

Field Type Description
batchID keyword The Batch ID in the message that was received from OCS.
calluuid keyword The call attempt GUID.
campaignGroupName keyword The Campaign group name.
campaignName keyword The Campaign name.
campaignTemplateName keyword The Campaign template name.
ccid keyword The Contact Center ID.
clientId keyword The Client ID in the Input file that was provided from the specification file.
contact_info keyword The device's phone number or email address.
content text The content of an SMS/email message after personalization was applied.
direction (outbound|inbound) keyword The direction of the SMS/email communication.
errorCode integer The error code.
errorMessage keyword The error message.
from keyword The sender's phone number or email address.
groupName keyword The Group name.
keyword keyword The keyword value identified in the inbound SMS/email. For example, STOP or HELP. (This field reserved for future use.)
listName keyword The calling list name.
mediaType keyword The Media type (SMS/email).
messageID keyword The unique Message ID. For example, ccid.calluuid.
partition keyword The name of the partition/division responsible for the SMS/email communication.
sessionuuid keyword The session GUID for the currently active/running Campaign group.
status keyword The message status. For example, ['receivedFromOCS', 'queuedInternally', 'submittedToNexus', 'respondedFromNexus', 'notifiedOCS'].
subject keyword The subject of the message.
timestamp integer The timestamp of the last time the index was updated.

Related topics

Retrieved from "https://all.docs.genesys.com/PEC-OU/Current/CXContact/smsnx (2025-08-28 18:16:42)"
Comments or questions about this documentation? Contact us for support!